3.2
Guidance
on
Customer
Support
and
Service
3.
Miscellaneous
…………………………………………………………………
3)
Warranty
period
‐
Main
body:
1
year
‐
Accessories
(consumables):
6
months
(battery
and
items
excluding
the
main
body)
‐
Mandatory
period
to
keep
spare
parts
in
stock:
3
years
from
the
date
of
releasing
the
relevant
model
4) Content
of
warranty
When
a
problem
occurs
during
normal
use
within
the
warranty
period,
the
customer
service
center
of
the
dealer
shall
provide
legitimate
material
and
immaterial
service
in
accordance
with
Consumer
Damage
Compensation
Regulation
by
item.
In
the
following
cases,
repair
may
be
inevitably
bl
h
h
d
d
impossible
even
within
the
warranty
period
and
at
a
cost.
a. if
the
product
is
out
of
order
due
to
shock
or
water
‐
logging
by
fault
of
the
consumer;
b. if
the
product
has
been
disassembled
or
remodeled;
c. if
the
product
is
out
of
order
due
to
natural
disaster
such
as
fire,
earthquake
or
flood;
or
d. if
the
product
has
been
repaired
by
persons
other
than
the
designated
service
staff
of
DOTel.
Co.,
Ltd.
,
or
in
a
non
‐
designated
service
location
Individual
matters
not
specified
in
this
article
shall
be
reviewed
from
the
aspect
of
the
internal
regulation
of
DOTel
Co.,
Ltd.
for
service
and
customer
support
but
aiming
at
convenience
of
the
final
consumer
5) Warranty
area:
Korea
)
y
4.
Expense
for
repair
1) If
the
product
has
failed
due
to
defect
of
the
product
itself
within
the
warranty
period,
it
will
be
repaired
free
of
charge
in
accordance
with
the
warranty
standard
of
the
Company
and
Consumer
Damage
Compensation
Regulation
2) The
repair
expense
shall
be
decided
in
accordance
with
the
repair
price
for
each item in the internal regulation of the Company
each
item
in
the
internal
regulation
of
the
Company.
3) Even
within
the
warranty
period,
if
it
falls
under
article
3
‐
4
above,
a
certain
amount
of
repair
expense
will
be
charged.
Please
understand
as
repair
may
not
be
possible
in
some
cases.
‐
Hardware
manufacturer:
DOTel
Co.,
Ltd.
www.dotel.co.kr
