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6.2 Guidance on customer support and service
6. Others
3)
Warranty period
-
Main body: 1 year
-
Accessories (consumables): 6 months (battery and items excluding the main
body)
-
Mandatory period to keep spare parts in stock: 3 years from the date of
releasing the relevant model
4) Content of warranty
When a problem occurs during normal use within the warranty period, the
customer service center of the dealer shall provide legitimate material and
immaterial service in accordance with Consumer Damage Compensation
Regulation by item. In the following cases, repair may be inevitably
impossible even within the warranty period and at a cost.
a. if the product is out of order due to shock or water-logging by fault of the
consumer;
b. if the product has been disassembled or remodeled;
c. if the product is out of order due to natural disaster such as fire, earthquake
or flood; or
d. if the product has been repaired by persons other than the designated service
staff of DOTel. Co., Ltd. , or in a non-designated service location
Individual matters not specified in this article shall be reviewed from the
aspect of the internal regulation of DOTel Co., Ltd. for service and customer
support but aiming at convenience of the final consumer
5) Warranty area: Korea
4. Expense for repair
1) If the product has failed due to defect of the product itself within the
warranty period, it will be repaired free of charge in accordance with the
warranty standard of the Company and Consumer Damage Compensation
Regulation
2) The repair expense shall be decided in accordance with the repair price for
each item in the internal regulation of the Company.
3) Even within the warranty period, if it falls under article 3-4 above, a certain
amount of repair expense will be charged. Please understand as repair may
not be possible in some cases.
-Hardware manufacturer: DOTel Co., Ltd.