To obtain service, the purchaser must first contact Dorsey Metrology International via phone
or fax who will at their discretion determine which of two procedures must be followed.
RMA Procedure
Return this Dorsey Metrology International product to the Technical Support Department of
Dorsey Metrology International, located at 53 Oakley Street, Poughkeepsie, NY 12601 and
the following procedure must be followed:
Procedure For Returning Merchandise
The product must be returned through an authorized Dorsey Metrology International
Dealer. The customer must contact the Dorsey Metrology International Dealer who the
product was purchased from to receive a Return Materials Authorization (RMA)
number. The RMA number must be clearly marked on the outside of the shipping
container.
The customer must provide a concise description of the problem and the circumstances
under which it exists.
The customer must prepay all postage, insurance and delivery fees to Dorsey
Metrology International.
Goods received without a valid RMA number will not be accepted from the carrier and
will be returned freight collect to the sender. Freight for the return of all repaired goods
is not under warranty and will be the responsibility of the customer.
REGISTRATION / RMA FORM (please circle one):
Please fill out form completely and return via mail or fax to (845) 454-3888.
Model Number:___________________ Serial Number:________________
Date of shipment:_________________ Date of receipt:________________
Customer Name and Address:
RMA#(REQUIRED): ___________
_____________________________________________________________
Customer Telephone # (end user) ::________________________________
Date Installed: _______________ Installed by: ______________________
Installer Telephone #: ___________________________________________
Dorsey Metrology International
53 Oakley Street, Poughkeepsie, New York 12601
Optical Metrology Division
TEL: 845-454-3111 FAX: 845-454-3888
Limited Warranty Policy
REGISTRATION / RMA FORM
