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WARRANTY AND REPAIR INFORMATION
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR
WARRANTY for the 175NCP, 180NCP, 200NCP Gold Series, 210NCP
Series, 280NCP Series, 300M Series, 1400NCP Series, 1500NCP Series,
1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP Series,
2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series,
3500NCP Series, and the SureStim Series. The warranty begins from the date
of purchase. For the first two years, coverage is for both Parts and Labor.
Accessories such as chargers, splitter cables, antennas, straps, and batteries
are covered for the first year only.
After the first two years, the Limited Lifetime Warranty covers Parts only and
does not cover Labor Fees and Accessories. All Shipping fees incurred, the
cost of Accessories after the first year, and Labor fees after the second year,
are the customers' responsibility. Labor fees will be variable depending on the
extent of the work required. The Limited Lifetime Warranty expires 5 years
after a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log onto
our website at www.dogtra.com, click on the warranty registration link, and
fill out the required information. Registration must be completed within 30
days of purchase. If you do not have access to a computer, you can call our
toll free number at 1-888-811-9111, and one of our customer service
representatives will register the product for you. If you were unable to register
your product within 30 days of purchase, we will accept all products for
repair with a proof of purchase. We strongly recommend keeping the original
receipt. If your product is not registered and a proof of purchase is not
available at the time of service, Dogtra will estimate the age of the unit by the
serial number. Serial number estimates can differ from the actual purchase
date. A serial number estimate is the only method of determining an
approximate date of purchase without product registration or a proof of
purchase.
WARRANTY AND REPAIR INFORMATION
35
WARRANTY AND REPAIR INFORMATION
Not Covered Under Warranty
Dogtra does not offer warranty for products that have been bought
secondhand or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of purchase.
Issues of replacement and refunds on units purchased less than 30 days from
an authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of
purchase, please send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water
damage on the Water Resistant Transmitters of the 175NCP, 180NCP,
200NCP series, 1400NCP Series, 1500NCP Series, and iQ, and the Water
Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be covered.
All replacement costs for either the transmitter or receiver will be the owner's
responsibility.
The warranty is void if the unit has been altered or an unauthorized person
has damaged the unit while attempting repair work.
Battery replacement by the customer during the first year of the 2-year
Limited Lifetime Warranty is not recommended. If the customer chooses to
replace the batteries, any damage to the unit during the change-out by the
owner will void the warranty.
The removal of serial numbers from any Dogtra prodcuts will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in
the Owner's Manual and call customer service at 1-888-811-9111, for
technical support, before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the customer's
responsibility. Dogtra is not responsible for units damaged or lost in transition
to Dogtra. Dogtra is not responsible for loss of training time or inconvenience
while the unit is in for repair work. Dogtra does not provide loaner units or
any form of compensation during the repair period.
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