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WARRANTY AND REPAIR
INFORMATION
1-Year Comprehensive Warranty
iQ Pet provides the original purchaser with a 1-YEAR
WARRANTY for all products in the iQ Pet Series. The
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year, coverage is for Parts, Labor, and Accessories. After
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and Shipping fees incurred are the customer’s
responsibility. Labor fees will be variable depending on
the extent of the work required.
To Qualify for the iQ Pet Warranty
All products must be registered and/or a proof of purchase
is required to initiate repair work under warranty. To
register your iQ Pet product, log onto our website at www.
iqpet.com, click on the warranty registration link, and
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completed within 30 days of purchase. If you do not have
access to a computer, you can call our toll free number
at 1-888-811-9111, and one of our customer service
representatives will register the product for you. If you
were unable to register your product within 30 days of
purchase, we will accept all products for repair with a
proof of purchase. We strongly recommend keeping the
original receipt. If your product is not registered and
a proof of purchase is not available at the time of service,
iQ Pet will estimate the age of the unit by the serial
number. Serial number estimates can differ from the
actual purchase date. A serial number estimate is the only
method of determining an approximate date of purchase
without product registration or a proof of purchase.
Not Covered Under Warranty
iQ Pet DOES NOT offer warranty for products that have
been bought secondhand or as a resold product.
iQ Pet DOES NOT replace defective units or provide
refunds for products purchased from us after 30 days from
the date of purchase.
iQ Pet DOES NOT cover the cost of shipping outside of
the Continental United States.
Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed
to the dealer directly. If the products purchased from
an authorized dealer are after 30 days from the date of
purchase, please send the units to iQ Pet for service and
repair.
Warranty and repair information
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