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The iQ CLiQ does not have an option for longer contact
points so you may need to trim the hair on your dog’s
neck, so both contact points are touching the skin.
- The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds
usually by neck movement, head shaking, looking over
his shoulder, etc. The response may be very subtle.
3. The LED indicator light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dog’s. You may
need to try the unit on your wrist where sensitivity is
higher and/or increase the stimulation level. Be sure
both contact points are touching your skin.
- The battery may be low, check the LED light for battery
life.
- If you have done all of the above, your unit may need to
be serviced. Please contact Customer Service at
[email protected] or (888) 811-9111.
4. The handheld transmitter has no range, or stimulation
is less when the dog is farther away.
- Make sure you are not touching the antenna as that may
substantially decrease the range.
- The range indicated on the unit’s box is for flat terrain
(line of sight). Hills, trees, buildings or moisture will
affect the range of your unit. For best range, hold the
handheld transmitter vertically above your head, and/or
try moving to higher ground.
- Any electrical conductors can affect the range, such as
cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these items.
