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WARRANTY AND REPAIR INFORMATION
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 1-YEAR LIMITED WARRANTY for
No Bark Collars, the iQ Pet series and the StB-Hawk series, and with a 2-YEAR LIMITED
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The warranty begins from the date of the original purchase.
*The cost of shipping products under warranty back to Dogtra Europe is the customer’s
responsibility. Dogtra Europe will provide/pay (via regular ground service) the shipping cost
back to the customer. Any expedited shipping service will be at the customer’s expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and Shipping
fees incurred are the customer’s responsibility. Labor fees will be variable depending on the
extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly recommend
keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse by the
owner or dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant
Transmitters of the
175NCP, 180NCP, 200NCP, 400NCP, 410NCP series, and iQ Pet series,
and the Water Resistant Receivers of the RRS, RRD , and RR Deluxe , will not be covered. All
replacement costs for either the transmitter or receiver will be the owner’s responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The warranty is
void if the unit has been altered or an unauthorized person has damaged the unit while attempting
repair work. Battery replacement by the customer during the warranty period is not recommended.
If the customer chooses to replace the batteries, any damage to the unit during the change-out by the
owner will void the warranty. The removal of serial numbers from any Dogtra products will void the
warranty. Dogtra reserves the right to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include parts, labor and
shipping. The owner will be informed about the repair costs before the product is repaired. Write a
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email address.
Product Name The Term of Warranty Note
175NCP, 400NCP, 410NCP, 600M, 620NCP,
1210NCP, 1800NC, RB1000, 2500T&B, 3500NCP,
4500 EDGE, RR Deluxe, Ef-3000 Gold,
iQ Remote Trainer, iQ Plus
2-year
The rechargeable batteries are only covered during
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YS100, YS300, YS500,
iQ No Bark Collar, iQ CLiQ, StB- Hawk
1-year
The replaceable batteries of YS100, iQ No Bark
Collar and iQ CLiQ are not covered by warranty.