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from the date of purchase. Dogtra DOES NOT cover the cost of shipping
outside of the Continental United States. Issues of replacement and
refunds on units purchased less than 30 days from an authorized dealer
must be addressed to the dealer directly. If the products purchased from
an authorized dealer are after 30 days from the date of purchase, please
send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the water resistant transmitters of the 175NCP,
180NCP, 200NCP Series, 1400NCP Series, 1500NCP Series, and iQ Pet
Series, and the water resistant receivers of the RRS, RRD, and RR DELUXE,
will not be covered. All replacement costs for either the transmitter or
receiver will be the owner’s responsibility. The warranty is void if the unit
has been altered or an unauthorized person has damaged the unit while
attempting repair work. Battery replacement by the customer during the
first year of the 2-year Limited Lifetime Warranty is not recommended.
If the customer chooses to replace the batteries, any damage to the unit
during the change-out by the owner will void the warranty. The removal
of serial numbers from any Dogtra products will void the warranty. Dogtra
reserves the right to retain and discard any parts or accessories that have
been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide”
in the Owner’s Manual and call customer service at 1-888-811-9111 for
technical support before sending it to Dogtra for service. The cost of
shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in
transition to Dogtra. Dogtra is not responsible for loss of training time or
inconvenience while the unit is in for repair work. Dogtra does not provide
loaner units or any form of compensation during the repair period. A copy
of the sales receipt showing the purchase date may be required before
warranty work is initiated. Please include a brief explanation outlining the
problem and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address. Or you can
visit our website at www.dogtra.com for a service request form. If the
repair costs are not covered under warranty, we will call you for payment
information and authorization. For any questions concerning your Dogtra
products, call us toll free at 1-888-811- 9111, M-F 8:00AM - 4:30PM Pacific
Standard Time, or email us at [email protected] for specific repair
inquiries.
Send repair units to
Dogtra Company / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
The diagrams and representations in the manual may differ slightly from
the actual product depending on the model type.
