34
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the receiver.
- Make sure the receiver is turned on: Place the two
red dots together to turn on the receiver and push the
black button on the transmitter until it illuminates to
turn on the transmitter.
- Be sure the collar strap is tight enough so both
contact points are touching the dog’s skin.
- The contact points may be too short for the dog. To
place an order for longer contact points that are more
appropriate for your dog, please call (888) 811- 9111.
If you are already using the longest contact points
available, you might need to trim down the hair on the
dog’s neck so both contact points are touching the
dog’s skin.
- The intensity level may be too low for your dog.
Keep increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking
over its shoulder, etc. (response may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs. We
recommend placing both contact points on your inner
wrist, where the sensitivity is higher, in order to test
the unit.
- The battery may be low, so check the LED light for
battery life.
- If you have a full charge and you have done all of
the above, your unit may need to be serviced. Please
contact customer service at [email protected] or (888)
811-9111.
