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WARRANTY AND REPAIR
INFORMATION
2-Year Limited Lifetime Warranty
Dogtra provides the original purchaser with a 2-Year Limited Lifetime
Warranty for the 175NCP, 180NCP, 200NCP Gold/C Series, 210NCP Series,
280NCP/C Series, 300M Series, 1400NCP Series, 1500NCP Series, 1600NCP
Series, 1700NCP Series, 1800NC Series, 1900NCP/S Series, 2000T&B
Series, 2200NCP Series, 2300NCP Series, 2500T&B Series, 2700T&B
Series, 3500NCP Series, SureStim Series, ARC Series, COMBO, and the
EDGE RT. The warranty begins from the date of purchase. For the first two
years, coverage is for both parts and labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and
batteries are covered for the first year only. After the first two years, the
Limited Lifetime Warranty covers parts only and does not cover labor fees
and accessories. All shipping fees incurred, the cost of accessories after the
first year, and labor fees associated with out of warranty repair work, are
the customer’s responsibility. Labor fees will be variable depending on the
extent of the work required. The Limited Lifetime Warranty expires 5 years
after a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log
onto our website at www. dogtra.com, click on the warranty registration
link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you
can call our toll free number at 1-888-811-9111, and one of our customer
service representatives will register the product for you. If you were unable
to register your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof of
purchase is not available at the time of service, Dogtra will estimate the age
of the unit by the serial number. Serial number estimates can differ from
the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration
or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product. Dogtra DOES NOT replace defective
units or provide refunds for products purchased from us after 30 days from
the date of purchase.
