30
WARRANTY
31
REPAIR
the warranty will become void and all repairs
will be subject to applicable labor fees.
Dogtra DOES NOT replace defective units
or provide refunds after 30 days from date of
purchase.
Dogtra’s warranty DOES NOT cover repairs
or replacement due to misuse, improper
maintenance or lost units. Any water damage on
models that are not waterproof will not be covered.
All replacement costs for either the transmitter or
receiver is the owner’s responsibility.
* Batteries, or the labor to replace them, are
NOT covered under the warranty after the first year.
The warranty is void if the unit has been altered
or an unauthorized person has attempted repair work.
Procedure for Repair Work:
Return shipping for warranty work is the
owner’s responsibility. The cost for shipping
(via regular ground service) back to the customer
is covered by Dogtra Co. within the continental
United States. Any expedited shipping service
will be at the owner’s expense. Dogtra is not
responsible for loss of training time or
inconvenience while the unit is in our warehouse
for repair work.
A copy of the sales receipt showing purchase
date is required before warranty work is begun.
Write a note briefly explaining the problem
and include your name, address, city/state/zip
code, daytime phone number and evening phone
number. Or, you can visit our web site at
www.dogtra.com to fill out a Service Request
Form. If repair costs are not covered under
warranty, we will call you for credit card
information once the work has been completed.
For any questions concerning your Dogtra
products call us Toll Free at 1-888-811-9111,
Pacific Time.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
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