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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the receiver.
– Make sure the receiver and transmitter are turned on.
– Make sure the collar strap is tight enough so both
contact points are touching the dog’s skin.
– The contact points may be too short for the dog.
To place an order for longer contact points, contact
Dogtra or a Dogtra dealer. If you are already using the
longest contact points available, you may need to trim
down the hair on the dog’s neck so both contact points
are touching the dog’s skin.
– The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds,usually
with neck movement, head shaking, looking over its
shoulder, etc. (response may be very subtle).
2. The LED indicator light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dog's tolerance.
We recommend placing both contact points on your
inner wrist where the sensitivity is higher in order to test
the unit.
- The battery charge may be low, so check the LED light
for the battery life.
3. The transmitter has no range or the stimulation is
weaker when my dog is farther away.
– The antenna(s) may be damaged. To order parts, please
contact customer service at (888) 811-9111 or go to
www.dogtra.com.
– The range indicated on the unit’s box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the
