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- The range indicated on the unit’s box is for flat terrain
(line of sight). Heavy brush, trees, hills, buildings, and/
or moisture will affect the range of your unit. For the
best range, hold the transmitter vertically above your
head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio
towers. For the best results, operate away from these
structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside
the charging port should stand straight up and firm in the
center. If the pin is wobbly, broken or missing, you will
need to send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean
out any dirt with a cotton swab and some rubbing
alcohol. If your dog was in salt-water, be sure to rinse
the receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can
replace them yourself by contacting Dogtra for a
replacement battery. Damages incurred to the unit due to
improper battery installations are not covered under the
warranty. Dogtra strongly recommends sending the unit
in for inspection.
5. My dog has skin irritation.
- This may be due to an improper fit or from wearing the
unit too long. If your dog exhibits signs of skin irritation,
consult with a veterinarian. Once the dog’s skin returns
to a normal condition, continue to use the collar and
check your dog’s neck each time you use the unit.
