Dodge 2001 Ram 1500, Руководство пользователя

Страница: 2826 / 2889

NEW VEHICLE PREPARATION
TABLE OF CONTENTS
page page
INTRODUCTION
DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
RECEIVING
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
UNDER HOOD
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
UNDER VEHICLE
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . 10
EXTERIOR
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
BODY INTERIOR
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ROAD TEST
DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
PRE DELIVERY STORAGE
DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
STANDARD PROCEDURE . . . . . . . . . . . . . . . . . . 20
PRE DELIVERY STORAGE. . . . . . . . . . . . . . . . 20
PROGRAMMABLE ELECTRONIC FEATURES
DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
APPEARANCE TIPS
CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
FINAL STEPS
STANDARD PROCEDURE . . . . . . . . . . . . . . . . . . 22
NEW VEHICLE PREPARATION FORM . . . . . . . 22
OWNER CHECK OUT. . . . . . . . . . . . . . . . . . . . 22
INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
INTRODUCTION
DESCRIPTION - THE IMPORTANCE OF
CAREFUL NEW VEHICLE PREPARATION
Today, the automobile industry is more competitive
than it has been for decades. Automakers around the
world, including DaimlerChrysler, have made tre-
mendous improvements in the quality of their vehi-
cles.
As a result, customer expectations have also risen.
Today’s customers are more particular about their
vehicles than ever before. The result is that problems
once regarded as insignificant (such as a squeak or
rattle) can now make the difference between a repeat
customer and one who never purchases another vehi-
cle from you dealership or another DaimlerChrysler
Corporation product.
As a technician preparing a new car or truck for
delivery, you are the final step in the entire quality
process. Your inspection is the final opportunity to
detect any flaws that would disappoint the customer.
Your efforts will reflect upon the thousands of men
and women who design, engineer and build Daimler-
Chrysler products as well as upon your dealership
and on yourself as a competent, conscientious techni-
cian.
As manufacturing quality has improved, prep pro-
cedures have come to serve as additional quality
checks. However, there are several compelling rea-
sons for careful new vehicle preparation.
•
Safety-You assure the customer that his or her
new vehicle meets all federal safety standards.
•
Emissions Controls-When your customers are
assured that their new cars meet emissions stan-
dards, they will know that they are contributing to
cleaner air and helping control pollution.
•
Customer Satisfaction-First impressions are very
important on a new vehicle. Careful new vehicle
preparation will impress your customer.
•
Competition-It is common knowledge in the
industry that the availability of efficient service is
one of the decisive factors in determining which cars
will sell. A vehicle delivered to your customers in
first class condition, inside and out, will bring them
back to the dealership for the kind of service you
have led them to expect and for their next new car.
This information outlines service procedures which
will ensure that DaimlerChrysler Corporation vehi-
cles are ready for delivery to the customer when they
are complete. These procedures follow a logical order,
from a careful underhood inspection, to the moment
when you complete the warranty certificate and turn
the keys over to your customer.
When you have completed the procedures described
in this information, both you and your customer will
be assured that his or her new vehicle will perform
as expected.
USING THE MANUAL
This guide to new vehicle preparation covers all
items on the New Vehicle Preparation Form (Fig. 1).
BR/BE
NEW VEHICLE PREPARATION 30 - 1