Getting Help
3-2
U522 Ethernet PCI Card Installation Guide (MAN0063)
DNCP Solutions does not expect you to diagnose complex problems or perform major
repairs. However, in some cases you may be able to solve a problem without replacing
the card or contacting the CAC. When a status light or console message suggests that
either a U522 PCI card has failed or there is a network problem, follow these steps.
1. Check the
syslog.log
file, which may provide more detailed information about
the problem.
2. If the CAC has not contacted you, notify the CAC of the card failure. The CAC will
verify your diagnosis.
N O T E
By helping you perform online diagnostic tests, the CAC
may be able to assist you in fixing a PCI card related
problem without replacing the PCI card.
3. If the CAC advises you to replace a PCI card, see “Chapter 2, ‘‘Installing or
Replacing a U522 PCI Card,” for the replacement procedures.
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