※
Frequently Asked Questions
1. What if the dash cam can not be turned on?
A. Please plug the car charger and try to turn it on by pressing On-Off key for about 3
seconds.
B. Charge the dash cam for about 5 minutes before turning it on, and then manually
restore the factory settings.
C. Press the Reset button through the pin to restore factory settings.
2. What if the dash cam turns on or off automatically?
A: The dash cam needs to plug in the car charger for using, the built-in battery is small
capacity and used for parking monitor mode to record an important file.
B: Support C10 or above Micro SD Card, please format the card before use.
3. What if the product cannot read the card?
Please use the genuine C10 or above Micro SD Card, format the SD Card on the
computer before use, and then insert the card in the correct way (there will be slight
rebound resistance when the card is correctly inserted).
4. What if the video function cannot be used normally?
Please format the micro SD card in the dash cam before using. Support
16GB/32GB/64GB micro SD card, Class 10 or above is recommended (32GB SD card
INCLUDED).
5. What if the product cannot be used normally after working for a period of time?
A. It is possible that G-sensor function is set in the product, which leads to too many
locked files recorded and cannot be recorded in a loop. When this situation occurs, it is
necessary to delete the locked files manually.
B. Check if the sensitivity of G-sensor is set as High .If the sensitivity of G-sensor is too
high, the files might be easily locked due to road bumps while driving. The locked files
could not be overwritten. If too many files are locked, the SD card could be full and loop
videos could not be recorded. You can set the G-sensor from high to medium or low.
C. Use motion detection when not driving.
6. What if the rear camera doesn't work?
A: The rear camera is not connected properly. Please check whether the rear camera is
connected correctly.
B: The rear camera's wiring is not firm, and there is a loose contact at the interface.
Please check whether the rear camera's wiring is normal or not.
7. What if the rear camera is upside down?
Rear camera is installed in the wrong direction. When this situation occurs, please adjust
the correct installation mode.
8. What if the screen turns black after turning it on for about one minute?
When this situation occurs, the Screen Dormant function is turned on in the system
-15-
