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16 CHANNEL LOGGER
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Once the application and drivers are properly loaded and the logger is
recognized, this screen appears:
Note that the level meters are low and uncolored. The application is not
recording at this point. When recording is not triggered, the VU meter
bars appear “grayed out”. While recording, the bars indicate the VU level
recorded in the file.
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16 CHANNEL LOGGER
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FAQs, Wiring Tips and Jack Pinouts
These pinouts and FAQs are included to assist in common installations.
A complete telecom wiring reference is beyond the scope of this guide,
so feel free to contact us at (408) 330-5599 or
support@digital-
loggers.com
for additional help. Please send your suggestions on
improving this manual to
How do I connect the logger to a PBX?
There are three basic ways to link your logger to the outside world:
Record from incoming lines
.
This method records from the outside party’s perspective. The recording
will follow the caller as he is transferred through the PBX. Incoming lines
are commonly recorded for quality assurance. For agent analysis or 911
call center recording, a console output or handset tap is usually a better
connection point. When recording from incoming lines, the level of the
calling and answering voices may differ. For a more balanced recording
level, use a handset connection or console output, or enable
Auto Level
.
Tap the handsets, AUX jack, dispatch console, or analog station
sets.
This method allows you to hear the recording from the agent’s
perspective. If you are recording in an E-911 dispatch environment, this
connection will listen-in from the dispatcher’s perspective. Recordings
made from these connections will typically include the phone
conversation, radio dispatch, etc. You will record everything the agent or
dispatcher hears. Most consoles have a dedicated recording output.
Handset taps may be connected to any phone, including VoIP
extensions. When recording from a handset, Caller-ID won’t be included
in the audio stream, but it may be logged using SMDR.
Connect to a PBX port.
This is a common method of connecting a logger in large installations
(100+ channels). One advantage of this connection scheme is that the
PBX can be used to switch the recorder to a large number of lines.
Another is that the logger can be switched to any recorder outside trunk
or inside extension. Think of this method as “conferencing in” the logger
with either an outside caller or an inside extension. This method requires
familiarity with PBX programming.
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