Warranty and Service
Your drop system is covered by a 1 (one) year warranty by DJI Shop Canada (not to
be confused with DJI.)
Should your unit experience a manufacturing defect or fail unexpectedly during
normal use, we will, at our option, repair or replace the unit with new or equivalent to
new parts and components in terms of performance and reliability.
We will cover inbound and outbound shipping costs if required to have your unit
shipped to and from our facility.
Information such as customer name, phone, email, and shipping address will be
requested when processing a warranty claim. Further, an original bill of sale along
with an image of the unit must be submitted to us prior to receiving warranty service.
What is not covered;
Damage to the unit due to careless handling, damage due to a
crash (including crashes as the result of an aircraft malfunction), damage to the unit
due to improper use, and malfunctions that are the direct result of not following the
proper instructions outlined in this user guide. Modifications made to the unit by the
end-user will automatically void any warranty offered by DJI Shop Canada. We
reserve the right to deny warranty service to any customer if we feel that the
warranty benefit is being abused or the unit does not meet the criteria required to be
considered warranty eligible.
Consumable parts;
The included Li-Po battery used to power the drop system is
covered by our 1 (one) year manufacturer warranty, however, there are some
exceptions. We will replace the battery if it no longer powers on or accepts a charge
from a known-working charger within the warranty period. The battery must be
undamaged and must not be swollen. Swollen and/or damaged batteries are not
covered by our warranty. Further, batteries are considered a consumable part. With
use and over time, the effectiveness of the battery’s ability to hold a charge will
deplete, causing the overall battery life per charge to reduce. This is normal
behaviour of a battery of any kind. If the battery performance depletes to the point in
which the charge life is too short, it is recommended to recycle the battery and
replace it with a new one. A shortened battery charge is not considered a defect and
will therefore not be covered by our warranty.
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