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Troubleshooting
Ground Station Launching Failure

Solution :
Choose “run as administrator” when you right click the Ground Station icon in Windows 7.

In English version Windows XP, if customer cannot open the program and the following error is
reported: system. Format exception.
Solution :
Start

Control Panel

Date, Time, Language and Regional Settings

Regional and Language
Options

Regional Options (change to English), senior (change non-Unicode program language into
English).

Solution :
Try again or use Offline Mode.

Connect
button is gray and can‟t be clicked after launch the Ground Station.
Solution:
Please take the following steps to uninstall the Google Earth plugin, Start

All Program

Google
Earth

Uninstall Google Earth Plug-in, and then use the installation CD to re-install the Google Earth
plugin for DJI.

Connect button.
Solution :

Please choose the right COM port, and make sure that the driver is installed correctly.

Make sure the transmitter and the receiver of the station are powered on.

Make sure the transmitter and the receiver are matched; do not change the setup of switches on the
radio station.

Close the Assistant Software to avoid the port confliction.
Instrument Board Failure

The Ground Station launching failure when you click to open the instrument board; the reason is that
your computer can‟t support the OpenGL.
Solution :
You may choose the Style2 (shown in Fig.
①
,
②
) in System Setting

Options before you open the
instrument board.