- 18 -
battery
battery
battery
battery can
can
can
can be
be
be
be off?
off?
off?
off?
directly used without built-in
battery. Verify that the power
parameters achieved
12V/1.5A
4
4
4
4
Device
Device
Device
Device number
number
number
number can
can
can
can be
be
be
be changed
changed
changed
changed
anytime?
anytime?
anytime?
anytime?
Last 14 digits of the IMEI
number in the GSM module
as the device number.
Any change may cause the
GPRS cannot be online.
5
5
5
5
What
What
What
What would
would
would
would be
be
be
be needed
needed
needed
needed for
for
for
for the
the
the
the
simple
simple
simple
simple installation?
installation?
installation?
installation?
A SIM card with activated
GPRS function
Connect the GSM antenna
Connect the GPS antenna
Connect the power wire (red,
black)
6
6
6
6
How
How
How
How to
to
to
to get
get
get
get user
user
user
user name?
name?
name?
name?
Get it from the supplier
7
7
7
7
Can
Can
Can
Can user
user
user
user name
name
name
name login
login
login
login the
the
the
the web
web
web
web
tracking
tracking
tracking
tracking platform?
platform?
platform?
platform?
User name is for login the
software and web monitoring
platform.
8
8
8
8
What
What
What
What kind
kind
kind
kind of
of
of
of maps
maps
maps
maps can
can
can
can be
be
be
be used
used
used
used in
in
in
in
green
green
green
green software?
software?
software?
software?
Google map is included.
NO.
NO.
NO.
NO.
Problem
Problem
Problem
Problem
Possible
Possible
Possible
Possible causes
causes
causes
causes
Solution
Solution
Solution
Solution
1
1
1
1
Guiding
Guiding
Guiding
Guiding light
light
light
light was
was
was
was not
not
not
not on
on
on
on when
when
when
when
power
power
power
power connected;
connected;
connected;
connected; answer
answer
answer
answer power
power
power
power
off
off
off
off when
when
when
when calling
calling
calling
calling the
the
the
the device.
device.
device.
device.
Wire of the main power cannot
work
Measure voltage with a
multimeter if it is 12V,if not
please check the power wire.
External power not connected,
low battery of the built-in
battery.
Connect the main power for
the built-in battery charging.
Port was not connected well.
Insert again.
2
2
2
2
No
No
No
No messages
messages
messages
messages replied
replied
replied
replied from
from
from
from device
device
device
device
GSM antenna was not
connected well.
Connect again.
GSM network busy.
Wait for reply message.
Device in power saving mode.
Cancel the power saving
mode.
Wrong pass word of the
device.
Enter the correct password.
Insufficient balance of SIM
card
Recharge for the SIM card.
SIM card is out of the shape or
damaged.
Replace the SIM card.
roaming service not enabled
Roaming service of the SIM
card should be enabled
3
3
3
3
Location
Location
Location
Location cannot
cannot
cannot
cannot be
be
be
be seen
seen
seen
seen on
on
on
on the
the
the
the
client
client
client
client software
software
software
software at
at
at
at the
the
the
the first
first
first
first time.
time.
time.
time.
Device number doesn’t
correspond with the one
displayed on the client
software.
Reset the same number with
the one displayed on the
client software.
