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Troubleshooting Tips

17

No Power Indicator on the Front Panel

Possible Cause:

 Unplugged/Switched OFF.

Solution 1: 

Check the Power Supply is plugged into both the  and Wall 

                    Socket correctly.

Solution 2: 

Ensure the Wall Socket is switched ON and there is power available.

No Channels

Solution 1:

 If the Satellite or UHF Aerial cable is NOT connected correctly, such as the

cable from your UHF Aerial is connected to the LNB IN. The will be unable to 

scan. Ensure the UHF Aerial/Satellite cable is connected correctly.

Solution 2:

 Perform a re-scan of the Channels.

1. Ensure the UHF Aerial/Satellite cable is connected.

2. Press the MENU button and select the Settings icon.

3. Move down and select Advanced Settings.

4. Select Signal Type.

5. Select YES to re-scan Channels.

is not responding to the Remote

Possible Cause:

 There are a number of reasons why your Remote may not be working. 

This includes physical damage, battery issues, pairing issues, or issues with the infrared 

sensor on the Remote or .

Solution 1:

 Batteries that are depleted or incorrectly inserted are the most common 

reason for a Remote to stop working, or work intermittently. We recommend replacing

the batteries as a first step, checking that the + and - ends of the batteries correspond 

with the + and - markings in the battery compartment of the Remote.

Solution 2:

 Ensure that the infrared sensor located on the  has not been 

covered or obscured, and move any obstructions if necessary.

Solution 3:

 Try re-pair the Bluetooth Remote.

1. Press the Google Home             button to access the Android TV Home screen.

2. Select the Settings icon in the top-right.

3. Follow the steps according to the Android TV Settings menu.

    • Select Remotes & Accessories → Add Accessory.

4. See 

Page 08

 on Connecting the Bluetooth Remote.

TIP:

 Before contacting Dish TV for any issues, go to Menu → Settings → Help, or try 

        turning off the for 30 seconds. If the issue persists, contact Dish TV.

Содержание SmartVU+

Страница 1: ...QUICK START GUIDE www dishtv co nz...

Страница 2: ...Notes 01...

Страница 3: ...Connecting the Bluetooth Remote Why Connect to the Internet Select Tuning Type Home Hub Menu Mini Guide TV Guide Freeview On Demand Android TV Apps Audio Subtitles Settings Settings Advanced Settings...

Страница 4: ...t s in the Box 03 Items missing Please contact the retailer or store you purchased this from Please check you have all of the following in your box SmartVU A7070 HDMI Cable Bluetooth Remote Power Supp...

Страница 5: ...B IN Connect to Satellite Dish cable 3 ETHERNET Wired Internet Connectivity 4 HDMI High Definition output for HDTV 5 TF CARD Storage etc 6 AV OUT Standard Definition output to TV 7 USB Firmware Update...

Страница 6: ...This Remote requires 2x AAA Batteries to operate Insert the batteries ensuring they correctly align with the polarity markings found inside the battery compartment 04 07 05 08 09 01 03 14 02 13 16 12...

Страница 7: ...of Google LLC Power On Off Play Pause Fast Forward Rewind Navigation Arrows OK Confirm Selection Back Return Numeric Keys Home Hub Menu Android TV Home Mute Freeview TV Guide Apps Volume Up Down Googl...

Страница 8: ...Connect the HDMI cable from the SmartVU to an HDMI port on your TV 3 Plug the SmartVU into a power socket and switch on at the wall 4 Insert the batteries into the Bluetooth Remote 5 Follow the on scr...

Страница 9: ...3 Release both buttons when the LED starts flashing 4 Once the Remote has paired successfully the LED turns off 20cm When prompted on screen please stand about 20cm away from the SmartVU to connect t...

Страница 10: ...Settings Network Internet Will I be using my data You will not be using data for Watching Live TV through your SmartVU if done via a Satellite Dish or UHF Aerial When you are streaming Freeview Live T...

Страница 11: ...h Select UHF Aerial if using a UHF Aerial Select Internet Only if using the Internet only To re tune the channels or change the tuning type at a later stage go to Menu Settings Advanced Settings Selec...

Страница 12: ...Access content from TVNZ ThreeNow and M ori TV Apps Access apps from Android TV home Search Find Live TV On Demand content Settings Broadcast settings and help Just below the Home Hub icons is a belt...

Страница 13: ...r to see more information and access On Demand content or that TV show TV Guide The TV Guide provides schedules for the next eight days with detailed show information A preview of what s currently pla...

Страница 14: ...unt to browse the latest and greatest content from TVNZ ThreeNow and M ori TV Select Apps on the Home Hub or press the Google Home button to access the Android TV Home screen Sign in with your Google...

Страница 15: ...y the Home Hub Menu 2 Scroll DOWN to the Help section 3 Select Audio Description it will be OFF by default 4 Press OK to toggle Audio Description ON and OFF Also see Menu Settings Advanced Settings Au...

Страница 16: ...Sound or AC3 Dolby Digital where available If you have no Audio select PCM as the connected equipment may not support AC3 Parental Lock Limit Content Shown Turn this ON to limit the content shown by t...

Страница 17: ...y not support AC3 Audio Description Toggle ON OFF to enable Audio Descriptions for selected programmes where available See Page 14 for more information OSD Menu Timeout Adjust the length of time the H...

Страница 18: ...Remote may not be working This includes physical damage battery issues pairing issues or issues with the infrared sensor on the Remote or SmartVU Solution 1 Batteries that are depleted or incorrectly...

Страница 19: ...TV Settings menu Select Device Preferences Date Time Set Time Zone Set it to Auckland NOTE If you re using a special Network environment such as a VPN the time on the SmartVU may differ from the time...

Страница 20: ...eo Audio on TV Solution 1 Ensure the HDMI AV cable used is firmly connected to both the SmartVU and TV Solution 2 Ensure you selected the correct Input Source on the TV Solution 3 Try replacing the HD...

Страница 21: ...or Remote Control in the following environments Avoid locations exposed to direct sunlight that risk the SmartVU overheating DO NOT place the SmartVU near any heat source such as other electronic devi...

Страница 22: ...issues sorted either over the phone or via email OFFICE HOURS are between 8 00am and 5 00pm NZST Monday to Friday excluding Public Holidays Follow us on Facebook facebook com dishtvNZ Phone 0800 DISH...

Страница 23: ...any other costs directly or indirectly related to its repair are not covered by warranty All repairs performed by non authorized repair shops will not be reimbursed If such repairs damage this product...

Страница 24: ...Version 1 3 JUNE 2020 www dishtv co nz...

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