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Chapter 7

44

Customer Support

C

USTOMER

S

UPPORT

An important feature of your satellite TV receiver is Customer Support. This menu
provides convenient access to your DISH account to review your statement, pay your bill,
upgrade programming, and more. Make sure you connect an active broadband Internet
connection through the Ethernet port to use the Customer Support Features.

Press MENU and then select

Customer

Support

.

T

IPS

•

Whenever you want to exit and return to watching programming, press VIEW LIVE TV
and you’ll be taken to the last channel you were watching.

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Содержание Satellite Television

Страница 1: ... assistance with installing or using the system visit mydish com or call Customer Service at 1 800 333 DISH 3474 Introduction Watching TV Pay Per Programs Favorites Lists Locks Interactive TV Satellite Receiver Timers Reference Remote Control Setup Customizing Receiver Connections ...

Страница 2: ... assistance with installing or using the system visit mydish com or call Customer Service at 1 800 333 DISH 3474 Introduction Watching TV Pay Per Programs Favorites Lists Locks Interactive TV Satellite Receiver Timers Reference Remote Control Setup Customizing Receiver Connections ...

Страница 3: ...n the United States of America DISH is a registered trademark of DISH Network L L C For information about DISH please visit our website at www mydish com We acknowledge all product names trade names or corporate names we mention in this User Guide to be the proprietary property of the registered owners Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks ...

Страница 4: ...or your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use only attachments accessories specified by the manufacturer 12 Unplug the apparatus during lightning storms ...

Страница 5: ...tact with them can be fatal 22 Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all servicing to authorized service personnel 23 Unplug the receiver from the AC power outlet before cleaning 24 Do not place the receiver in an enclosure such as a cabinet without proper ventilation 25 Do not inst...

Страница 6: ...evision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the antenna assembly Increase the separation between the equipment Connect the equipment into an outlet on a circuit different from that to which the DISH receiver is connected Consult the dealer or an ...

Страница 7: ...Safety viii Notes ...

Страница 8: ... GUIDE 2 ABOUT YOUR DISH ACCOUNT 4 WATCHING TV NOW 5 ADDITIONAL SERVICES 6 ABOUT SATELLITE TV RECEPTION 6 MOVING ON SCREEN LOGO 7 2 Satellite Receiver REMOTE CONTROL 10 SATELLITE RECEIVER FRONT PANEL 14 SATELLITE RECEIVER BACK PANEL 14 USING THE MENUS 15 USING TEXT FIELDS 16 ...

Страница 9: ...EW ORDERS 26 5 Favorites Lists WHAT ARE FAVORITES LISTS 30 CREATING OR CHANGING FAVORITES LISTS 30 NAMING FAVORITES LISTS 31 USING FAVORITES LISTS 32 6 Locks WHAT ARE LOCKS 34 CREATING OR CHANGING RATINGS LOCKS 35 CREATING OR CHANGING CHANNEL LOCKS 38 LOCKING OR UNLOCKING PAY PER VIEW CHANNELS 39 HIDING ADULT CONTENT OR LOCKED CHANNELS 39 LOCKING OR UNLOCKING THE FRONT PANEL 40 CREATING OR CHANGIN...

Страница 10: ...ECORD LINK 50 9 Remote Control Setup IMPROVING RECEIVER CONTROL 52 OPERATING OTHER DEVICES 54 THE RECOVER BUTTON 64 SENDING DISCRETE POWER ON AND OFF 65 10 Customizing Your Receiver ATTACHING AN EXERNAL HARD DRIVE 68 CUSTOMIZING THE GUIDE AND CHANNEL LISTS 70 CHANGING LANGUAGES 72 USING CLOSED CAPTIONING 72 SETTING UP AUDIO OUTPUT 73 RESETTING TO FACTORY DEFAULTS 75 SCHEDULING RECEIVER UPDATES 76 ...

Страница 11: ... 84 MOBILEDISH USING YOUR VIP 211Z AS A MOBILE RECEIVER 84 CONNECTING AN OVER THE AIR ANTENNA 86 SCANNING FOR OVER THE AIR CHANNELS 86 USING TROUBLESHOOTING TOOLS 90 Reference TROUBLESHOOTING TABLES 94 REMOTE CONTROL DEVICE CODES 105 Appendix LIMITED WARRANTY 108 RESIDENTIAL CUSTOMER AGREEMENT 109 FCC COMPLIANCE 117 Index 119 ...

Страница 12: ...Introduction to DISH Services 1 What you ll find in this chapter WELCOME HOW TO USE THIS GUIDE ABOUT YOUR DISH ACCOUNT WATCHING TV NOW ABOUT SATELLITE TV RECEPTION MOVING ON SCREEN LOGO Introduction ...

Страница 13: ...w to change channels and look for programs Chapter 4 Pay Per Programs shows you how to order and watch Pay Per View programs Chapter 5 Favorites Lists explains how to create name and use favorites lists Chapter 6 Locks explains how to set locks and passwords Chapter 7 Your DISH Account describes how to use the Customer Support feature of your satellite TV system Chapter 8 Timers shows you how you ...

Страница 14: ...ion The instructions in this guide are shown in one of two ways Instructions in the form of pictures are handy if you d like to learn something quickly These instructions are numbered left to right as shown in the sample below Instructions that are written out are helpful if you d like to learn more details Press POWER on the remote to begin watching a program Press the UP Arrow to go up one chann...

Страница 15: ...he representative information from the System Info screen as requested 4 Your services will be turned on via the satellite signal This process usually takes just a few minutes 5 Select Done Where to Find Information on Your Account If you want to know about charges to your DISH account or if you would like to make changes to your programming packages be sure to have your account information handy ...

Страница 16: ...ou can begin enjoying the features of your new satellite TV receiver When you complete these simple tours you ll be familiar with the remote control and be able to find a program to watch Finding a Program to Watch If you want to know more about watching TV see Chapter 3 Finding Programs to Watch ...

Страница 17: ... Heavy rain snow or dense cloud cover can reduce the satellite signal which may interrupt your programming service Your service will return after the weather condition has passed Aiming the satellite dish to get the strongest signal during installation will help prevent rain and snow from interrupting the signal Solar Interference Twice a year the sun moves to a position behind the DISH satellites...

Страница 18: ... connected to the receiver Not only will you have Pay Per View at your fingertips but you ll also avoid unnecessary charges QUESTIONS How do I find something to watch For more information on finding something to watch see Chapter 3 Finding Programs to Watch Why are some of the channels red in the Program Guide The channels that are red in the Program Guide are those which are not currently in your...

Страница 19: ...Chapter 1 8 Notes ...

Страница 20: ...About Your Satellite Receiver 9 What you ll find in this chapter REMOTE CONTROL SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANELL USING THE MENUS USING TEXT FIELDS Satellite Receiver ...

Страница 21: ...replace all of the batteries at one time and use batteries of the same type for example all alkaline or all carbon zinc Alkaline batteries last longer 1 Press down on the top of the battery cover and slide the cover off 2 Take out all of the old batteries 3 Put four new batteries in Make sure you match the plus ends with the plus markings on the battery case Note The remote control cannot work wit...

Страница 22: ...desired channel number or navigate through menus System Wizard Press and hold to fix remote control issues and sync data DishHOME Explore interactive TV features Receiver Menu Access receiver features and settings Themes Search for programs using Themes Recall Return to last channel viewed Info Get info on programs Search Search for a program Input Press once for Input Press and hold for Recover P...

Страница 23: ...uttons Enter a desired channel number on TV TV Menu Access menu features available on some TVs Recall Return to last TV channel viewed or input depending on your TV TV Video Switch between TV inputs Picture In Picture PIP Buttons Display PIP features on some TVs with PIP capabilities Feature not supported at this time Mute Turn TV volume on or off Note Remote operation is different on DISH TVs See...

Страница 24: ...number for a DVD Input Switch VCR between its TV and videotape mode Pause Pause a DVD or videotape FWD Forward a DVD or videotape Play Play a DVD or videotape Back Reverse a DVD or videotape Stop Stop playing or recording a videotape stop playing a DVD Record Record on a videotape Press this button for DVD Mode To use the features described in this section make sure your are in DVD mode by pressin...

Страница 25: ...stem Info Displays the System Information Screen Dolby and the double D symbol are trademarks of Dolby Laboratories Manufactured under license from Dolby Laboratories See applicable patents at www echostar com ip Audio Video Output High quality standard definition connection to your TV audio and video input Ethernet Port Connection to your home broadband network Satellite In Connection to your sat...

Страница 26: ... BROWSE RIGHT ARROW to display the Browse Banner To close a menu and return to watching a program press VIEW LIVE TV Highlighting Menu Options To highlight a menu option use the remote control ARROWS to move the on screen highlight to the menu option When you move the on screen highlight the highlighted option becomes amber in color Selecting Menu Options When you select a menu option that option ...

Страница 27: ...re than one choice at one time If you select another choice your previous choice s stays selected Canceling a Procedure You can cancel a procedure in any of three ways If you want to return to watching a program press VIEW LIVE TV If you want to return to the previous menu press CANCEL Wait a few minutes and the menu will close automatically discarding any changes you have made USING TEXT FIELDS W...

Страница 28: ...ntrol while the highlight is in the field For example when looking for the channel and times to watch Rudy Presents you press 7 three times for an R 8 two times for a U 3 one time for a D and 9 three times for a Y to spell the word Rudy While in the Text Field When the cursor is in the field Press the LEFT ARROW to delete characters Press 0 to enter a blank space such as between words Press STAR t...

Страница 29: ... press FORMAT on the remote control to change the aspect ratio display shape of HD and SD channels Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode QUESTIONS Why doesn t my remote control work Make sure the remote control is in the right mode and you are pointing the remote directly at the receiver or TV VCR or DVD player Make sure the batte...

Страница 30: ...Finding Programs to Watch 19 Watching TV What you ll find in this chapter CHANGING CHANNELS USING THE PROGRAM GUIDE USING THE BROWSE BANNER USING THEMES AND SEARCH ...

Страница 31: ...the channel After you subscribe to a channel you can tune to it To subscribe to a channel please call 1 800 333 DISH 3474 A yellow background behind a channel is for over the air digital channels See instructions to connect an over the air antenna to your receiver The Program Guide shows which Favorites List is active If All Chan is active the Program Guide shows all the channels The My Channels l...

Страница 32: ... will see the Program Banner information on the current program at the top of the screen and on the left side of the Browse Banner at the bottom of the screen At the bottom right of the screen is information on the program that is on next on the same channel Tue 1 22 120 HIST 118 A E 116 MOMAX 114 ESPN 112 HGTV 6 30 pm 7 00 pm 7 30 pm Press GUIDE Use the UP and DOWN ARROWS to highlight a program c...

Страница 33: ...nnels if an over the air antenna is connected to the receiver and find programs that match keywords that you enter Using the Search Feature You can search for events two ways Select Title to search for the words that appear in the title of a program Select Info to search for words that are in the program description or title Enter the search word s in the Search Criteria Field in one of two ways U...

Страница 34: ... of typing the information again Note Use the Edit or Delete options to change or delete Search keywords FINDING A PROGRAM BY ITS THEME You can list and choose programs by the theme of their contents for example just movies or just sports You can then quickly list programs based on that theme and choose the program you want This feature also categorizes programs on over the air channels if an over...

Страница 35: ... my favorite channels You can set up a Favorites List You can change how the Program Guide is displayed size of text number of programming hours displayed etc Why are some of my channels missing You may have locked or hidden the channels See Chapter 6 Locks for informa tion on locking and unlocking the receiver You may have the wrong list showing in the Program Guide Press GUIDE to open the Progra...

Страница 36: ...Order and Watch Pay Per View 25 What you ll find in this chapter ORDERING A PAY PER VIEW PROGRAM REVIEWING PAY PER VIEW ORDERS Pay Per Programs ...

Страница 37: ...ISH account Using the remote control you can order the exact same program for each receiver but you pay for the program only once the program must be the same date time and channel However replays of programs are separate events Note Once you confirm an order for a Pay Per View program you cannot cancel the order and you will be billed for it REVIEWING PAY PER VIEW ORDERS Use this feature to revie...

Страница 38: ...e event over the phone 1 800 333 DISH 3474 Order the event online at mydish com ppv Will I be charged more than once for ordering the same Pay Per View on two or more receivers If you re using the remote control you won t be charged more than once as long as it is the same exact event for example at the same time or All Day events Why doesn t my Program Guide show any Pay Per View channels You may...

Страница 39: ...Chapter 4 28 Notes ...

Страница 40: ...Setting Up Your Favorites Lists 29 What you ll find in this chapter WHAT ARE FAVORITES LISTS CREATING OR CHANGING FAVORITES LISTS NAMING FAVORITES LISTS USING FAVORITES LISTS Favorites Lists ...

Страница 41: ... Channels list Each Favorites List has a unique color in the Program Guide You can also give each list a name The four lists are named List 1 List 2 List 3 and List 4 until you change the name The lists are empty until you add channels to them If you choose a program using Themes or by entering a channel number using the remote controls the receiver tunes to the channel for that program whether or...

Страница 42: ...to eight characters long 1 Press MENU on your DISH remote control Select Preferences and then select Favorites 2 Select the list that you want to rename 3 Select Edit Name 4 Enter the name you want for the list 5 Select Done Done Edit Name Enter the name for the list Select Done 1 2 3 4 5 Select Edit Name Select list to change A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 0...

Страница 43: ...ogram Guide TIPS Two lists cannot have the same name Pressing GUIDE to switch Favorites Lists functions only if you have added channels to the Favorites List If you have not created a Favorites List pressing GUIDE switches the receiver between the All Chan My Channels and My HD Channels Lists Locked and hidden channels do not display in Favorites Lists QUESTIONS Why are channels missing from the P...

Страница 44: ...LOCKS CREATING OR CHANGING RATINGS LOCKS CREATING OR CHANGING CHANNEL LOCKS LOCKING OR UNLOCKING PAY PER VIEW CHANNELS HIDING ADULT CONTENT OR LOCKED CHANNELS LOCKING OR UNLOCKING THE FRONT PANEL CREATING OR CHANGING A PASSWORD LOCKING AND UNLOCKING YOUR RECEIVER Locks ...

Страница 45: ... password you can access the locked item or open the Locks menu If you exit a locked item or close the Locks menu you must enter the password to access the item again Locking the receiver is a two step process 1 Create the locks that you want Ratings Locks locks programs based on ratings Channel Locks locks channels regardless of content Lock PPV prevents unauthorized pay per view ordering Hide Ad...

Страница 46: ...of approval nor does it signify a children s motion picture Some snippets of language may go beyond polite conversation but they are common everyday expressions No stronger words are present in G rated motion pictures Depictions of violence are minimal No nudity sex scenes or drug use are present in the motion picture PG Parental Guidance Suggested Some Material May Not Be Suitable For Children A ...

Страница 47: ...ure in the view of the Rating Board contains some adult material An R rated motion picture may include adult themes adult activity hard language intense or persistent violence sexually oriented nudity drug abuse or other elements so that parents are counseled to take this rating very seriously Children under 17 are not allowed to attend R rated motion pictures unaccompanied by a parent or adult gu...

Страница 48: ...of age Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended This program may contain one or more of the following intensely suggestive dialogue D strong coarse language L intense sexual situations S or intense violence V TV MA Mature Audience Only This program is specifically designed to be vi...

Страница 49: ...rect password 1 Press MENU and select Locks 2 If the receiver is locked enter the password using the NUMBER PAD Select OK 3 Select Channel Locks 4 Highlight and select each channel that you want to lock or unlock Press UP or DOWN ARROW to highlight the channel You can also move to each channel number using the NUMBER PAD If the checkbox next to the channel has a checkmark the channel is locked 5 S...

Страница 50: ...using the NUMBER PAD The receiver displays stars as you enter the digits of the password Select OK 3 Select Lock PPV or Unlock PPV then select Yes Make sure the receiver is locked HIDING ADULT CONTENT OR LOCKED CHANNELS When you hide adult channels or locked channels you prevent the Program Guide Themes lists and the Browse Banner from displaying adult channels or locked channels It also prevents ...

Страница 51: ...the receiver is locked as described on page 41 LOCKING OR UNLOCKING THE FRONT PANEL This lock keeps anyone from using the front panel buttons unless they enter the correct password but it does not lock the remote control buttons 1 Press MENU and select Locks 2 If the receiver is locked enter the password using the NUMBER PAD The receiver displays stars as you enter the digits of the password Selec...

Страница 52: ...5 Press SELECT 6 Enter the new password using the NUMBER PAD Select OK 7 Enter the new password again for confirmation using the NUMBER PAD The receiver displays stars as you enter the digits of the password Select OK 8 Memorize the new password From now on you must enter this password to lock or unlock the receiver If you forget your password you will need to call our Customer Service Center LOCK...

Страница 53: ... 5 Confirm the password by re entering it Select OK All the locks you have set are now in effect TIPS If the receiver displays a message prompting you to enter a password the receiver is locked When you lock a rating you also lock all other more restrictive ratings For example if you lock PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked QUESTIONS Why didn t...

Страница 54: ...Accessing Your Information 43 What you ll find in this chapter CUSTOMER SUPPORT Your DISH Account ...

Страница 55: ...o review your statement pay your bill upgrade programming and more Make sure you connect an active broadband Internet connection through the Ethernet port to use the Customer Support Features Press MENU and then select Customer Support TIPS Whenever you want to exit and return to watching programming press VIEW LIVE TV and you ll be taken to the last channel you were watching ...

Страница 56: ...ng Up and Using Timers 45 What you ll find in this chapter TIMERS USING THE TIMERS LIST SETTING UP AN AUTOMATIC TIMER SETTING UP A MANUAL TIMER DELETING A TIMER OVERLAPPING TIMERS ENABLING RECORD LINK Timers ...

Страница 57: ...pes of timers Auto Tune automatically changes the channel for live viewing of the event Reminder creates an on screen reminder when the event is about to air Timer Frequency Deciding how often you want to watch a program will help you make the best choice All Episodes records each time the selected program airs on that channel New Episodes records current season programs each time they first occur...

Страница 58: ...lay only an error or password entry menu For Pay Per View Programs you must order a Pay Per View program when you create a timer for it For Blacked Out Programs if you set a timer for a program that is blacked out in your area when the timer operates the receiver may only display an error Reasons Why Timers are Skipped If a timer is skipped the reason is stated on the Timers List Priority this tim...

Страница 59: ...timer 1 Find the future program you want to record using the Program Guide or Browse Banner The program can be a satellite or over the air program Note You may not be able to create automatic timers on all over the air channels 2 Select the future event The Create Timer screen displays 3 Select the Timer Frequency 4 Select a Timer Type 5 Select Create Timer to finish making the new timer Press MEN...

Страница 60: ...te The timers are deleted Select the frequency and type of timer 2 3 4 5 6 7 8 9 10 Select Edit Time Select Create Timer and then Done Create Timer Done Edit Time Create Timer 120 HIST 118 A E 116 GAME 114 E 112 HGTV Channels Start Time Hr Min Mo Day Date 1 22 7 01 Timer Properties AM PM End Time Hr Min 7 05 AM PM Type Reminder Frequency Once Duration 2hr 5min Start Early 1min End Late 3min Timer ...

Страница 61: ...ice to start and stop recording allowing the program to be stored on an external device To enable Record Link TIPS It s very important to leave the receiver enabled to receive updates By doing this the receiver can have the latest software and Electronic Program Guide information Make sure the Updates feature is enabled 1 2 3 4 Press MENU select System Setup then Installation then VCR Setup Select...

Страница 62: ...Setting Up Your Remote Control 51 What you ll find in this chapter IMPROVING RECEIVER CONTROL OPERATING OTHER DEVICES THE RECOVER BUTTON SENDING DISCRETE POWER ON AND OFF Remote Control Setup ...

Страница 63: ... then matches the remote s address 4 Confirm that your remote operates your receiver by pressing remote buttons If this is not working go back to step 3 Changing the Remote Control Address Because UHF signals travel long distances and go through walls a neighbor s remote may control your receiver by mistake To prevent this you can change the remote address 1 Turn your receiver and TV on and press ...

Страница 64: ...te in step 1 4 Press POUND If you entered the address correctly SAT flashes three times Write down the number you entered 5 Press RECORD Make sure the Remote Address you see on the System Info screen is the same as the one you entered in step 3 If it isn t the remote cannot control the receiver 6 Press SELECT to close the System Info screen Checking the Remote Control Address 1 Press and hold SAT ...

Страница 65: ...tellite receiver or dish antenna TV for a TV DVD for a VCR or a DVD Blu ray Disc player and AUX auxiliary for a second TV a VCR or disc player a tuner an audio amplifier or a second DISH antenna to set the remote to the correct mode for the device To change the mode press the button for the device you want the remote to operate The mode button lights for two seconds to show you have set the remote...

Страница 66: ...using code 748 follow the instructions to program the remote to control the TV using code 748 and then repeat the instructions for the VCR using the same code Programming Using Device Code Tables Program the remote to control other devices using device codes 1 Turn the device on using the device s front panel buttons or its remote control Press POUND Press and hold the correct Mode button until al...

Страница 67: ...es not turn off go to step 10 If the code works the device turns off 9 Turn the device back on and try some other buttons to make sure they work If the code works for other buttons stop here Sometimes POWER works when other buttons do not If in Limited Mode try VOLUME or MUTE 10 If the code does not work repeats steps 3 through 9 with the next device code from the insert Try every code listed for ...

Страница 68: ...tries each code in the memory to see if it can turn off the device When the device turns off you have found a code that might work Note The mode button for the device flashes rapidly eight times when you have scanned all the codes for that device 6 Press POUND The mode button flases three times if the code was entered correctly This stores the code you found 7 Turn the device back on and try some ...

Страница 69: ...ny button without a learned command keeps the previous command if any for that device code Learning can occur only in TV DVD or AUX modes The Mode buttons SAT TV DVD and AUX cannot learn a command For each Mode button the POWER button can be learned to turn the devices associated with that Mode on and off Note The TV POWER button turns the TV on and off in all Modes It cannot be learned Note The r...

Страница 70: ...back on You may need to press and hold the button on the original remote several times before the DISH remote learns the command If the DISH remote learns the command the Mode light flashes off and then back on If the Mode light flashes three times and remains lit the DISH remote did not learn the command 7 After a button has learned a command successfully repeat step 5 and step 6 until all comman...

Страница 71: ... device code with a pause between the groups of flashes A quick flash is for zero For example if the code is 570 the Mode button flashes five times pauses flashes several tiems pauses and flashes once quickly For AUX mode The first group of flashes tells you what the AUX mode controls A quick flash zero before the three digit code is for a TV one regular flash is for a DVD and or VCR and two flash...

Страница 72: ...up to operate your TV the VOLUME and MUTE buttons will adjust your TV volume To use the remote to adjust the volume of a remote controllable audio receiver or amplifier instead of adjusting the TV s volume use the steps To Use a Tuner or Amplifier s Volume Control below To switch back to control the TV s volume use the steps To Use the TV s Volume Control Power Volume Mute Buttons Turns the tuner ...

Страница 73: ...e Control 1 Press and hold the TV button until all the mode buttons are lit then let it go 2 Press the POUND button 3 Press the PLUS side of the VOLUME button 4 Press 0 5 Press POUND The TV button flashes three times To confirm the VOLUME buttons are operating the TV s volume control press SAT and then try adjusting the volume The TV s volume should change 1 2 3 4 5 6 Press and hold the AUX Mode b...

Страница 74: ...n DISH antennas 1 Turn on the other receiver and display the System Info screen as described in that user s guide Write down the remote control address 2 Press and hold AUX until all the other mode buttons light up and then let go of the button AUX flashes 3 Press the 3 button 4 Use the NUMBER PAD to enter the address you wrote in step 1 5 Press POUND AUX blinks three times 6 Press RECORD to ensur...

Страница 75: ...ibed RECOVER will first try to tune your TV to channel 3 then channel 4 and then other video inputs with each press of RECOVER You may need to press RECOVER multiple times to recover your satellite TV video Using the Recover Button To use RECOVER the remote control must be programmed to operate the TV and if installed the VCR Note Press any remote control button other than RECOVER to end this proc...

Страница 76: ... control to control all the devices that you would like to control 2 Press SAT until all the Mode buttons light up 3 Press POWER 4 Press VOLUME UP for discrete power on Press VOLUME DOWN for discrete power off 5 Press any button to end this procedure QUESTIONS My remote doesn t control my receiver or other components What should I do Put the remote control is in the correct mode Check the batterie...

Страница 77: ...Chapter 9 66 Notes ...

Страница 78: ...nd in this chapter USING AN EXTERNAL HARD DRIVE CUSTOMIZING THE GUIDE AND CHANNEL LISTS CHANGING LANGUAGES USING CLOSED CAPTIONING SETTING UP AUDIO OUTPUT RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES INACTIVITY STANDBY Customizing Your Receiver ...

Страница 79: ...chase a USB 2 0 hard disk drive from a local consumer electronics store 2 Connect the drive to one of the receiver s two USB ports making sure to follow any instructions that came with the hard drive Note Currently the receiver supports having one USB device connected at a time If you have a second USB device such as a camera or portable media player connected to the receiver disconnect it before ...

Страница 80: ...rnal hard drive Use the Send to Device option to transfer programs from your receiver to the external hard drive Copy protection for certain content may apply See mydish com support drm for more information 6 Press DVR and select USB Storage to manage the contents of the external hard drive Portable Media Players You can take your recorded content on the go with a portable media player from ARCHOS...

Страница 81: ... Guide with video in the upper right corner However you can change the way the Program Guide displays 1 Press MENU and select Preferences and then select Guide Format 2 Select one of the following Guide Format Options Small This is the default option The Program Guide displays video in the upper right corner and seven rows of channels per page Medium Choose this option if you would like larger tex...

Страница 82: ...e and other channel lists under Guide Format Note Changing the channel display preference may cause timers on those channels to be lost Review your timers list after making any changes refer to Using the Timers List on page 48 HD Only display only HD versions of the local channel below 100 at the local sta tion s channel number If an HD local channel is not available the SD channel is listed HD an...

Страница 83: ...ired that describes what is happening during a program 1 Press MENU on your DISH remote control select Preferences and then select Alternate Audio 2 Select the preferred language 3 Select Done USING CLOSED CAPTIONING The receiver has many options for Closed Captioning CC which allow you to change the feature to suit your needs Also you can display captions when you play back programs recorded usin...

Страница 84: ...e service you want to use Caption Opacity choose from Provider Transparent see through Translucent semi see through Solid and Flashing Reset CC Defaults reset all closed captions settings to the default setting SETTING UP AUDIO OUTPUT This receiver uses HDMI for outputting digital audio The HDMI output can provide two audio data types Dolby Digital and Linear PCM only Dolby Digital can provide ful...

Страница 85: ...he program the receiver defaults to Dolby Digital output unless you have selected PCM Only If you have selected Dolby Digital Only but there is only PCM audio in the program you will hear nothing This also applies to the analog audio outputs Line Mode When you use this setting in comparison to RF Mode the dynamic range is wider which makes the music and loud noises louder but voices quieter This s...

Страница 86: ...eiver to factory default settings also discards all Favorite Lists except the My Channels My HD Channels and All Channels lists If you have set any locks on the receiver and the receiver is locked these locks will be kept If the receiver is unlocked any such locks will be lost You cannot reset the receiver to default settings to discard a password you have forgotten No one but a Customer Service R...

Страница 87: ...r receiver is on for a preset period of time without any activity for example no channel changes the Inactivity Standby feature turns off the receiver so that you ll always have the latest Program Guide and DISH On Demand programs Enabling this feature is recommended as it also helps improve the reliability of your receiver To change the settings for this feature use the following steps 1 Press ME...

Страница 88: ...re TIPS To take full advantage of Dolby Digital 5 1 surround sound you need an HDMI cable connection to a stereo system that supports this feature QUESTIONS Why is my audio in another language You may have selected an alternate language How can I change the channel order in the Program Guide You can switch from Lower to Higher lowest to highest or Higher or Lower highest to lowest by pressing MENU...

Страница 89: ...Chapter 10 78 Notes ...

Страница 90: ...ver 79 What you ll find in this chapter CONNECTING TO THE TV CONNECTING TO YOUR DISH ANTENNA CONNECTING TO A DISH TAILGATER CONNECTING AN OVER THE AIR ANTENNA SCANNING FOR OVER THE AIR CHANNELS USING TROUBLESHOOTING TOOLS Connections ...

Страница 91: ...s display resolution and other settings However your HDTV may require selecting a different format to display from the receiver during setup 6 Turn up the volume on your HDTV and confirm you have sound If you don t have sound your system may require you to connect audio red and white RCA type cables between the receiver s Audio Outputs and the TV s audio input connections 7 Refer to Setting Up to ...

Страница 92: ...Select the HD format settings Analog Type and TV Type that match the format supported by your TV either 1080i or 720p 4 Select the Aspect Ratio that matches your TV type 16x9 is the setting for wide screen HDTV displays 4x3 1 is the setting to use on a 4x3 TV which uses vertical compression When fed with a 16x9 program a compatible TV automatically makes the picture letterbox format black bars top...

Страница 93: ... enjoyment LEFT RIGHT AUDIO VIDEO connection RCA type composite connection 2 Turn on the TV and receiver to make sure you have a picture Using the AUDIO VIDEO connections you ll need to set your TV to a video input or source Refer to your TV s user guide for more information 3 Turn up the volume on the TV to make sure you have audio 5 Connect receiver and TV with RCA Composite cables Turn SDTV and...

Страница 94: ...ated the receiver restarts This process can take 10 25 minutes Note Step 2 of 5 eventually fails to proceed if your antenna is not pointed correctly You may see a pop up instructing you to make sure that all cables leading to the receiver are connected securely and correctly If this is the case make sure your antenna is pointed correctly before selecting Continue on this screen 6 On the Set Video ...

Страница 95: ...orking as expected 1 Using the instructions that came with your Tailgater connect and set up the Tailgater receiver and TV 2 Follow the on screen prompts When asked to connect to a phone line select No It is necessary to select No two times If you are using your ViP 211z receiver for the first time you may have to complete the on screen Installation Wizard as detailed in Connecting to Your DISH An...

Страница 96: ...RG 6 coaxial cable from your satellite antenna to the back of your ViP 211z receiver 6 Press the STAR key on the DISH remote control 7 Use the Point Dish screen to assist with pointing your manual mobile satellite antenna Do I need to let the user know how to get here 8 After your manual mobile satellite antenna is pointed correctly select Check Switch 9 Select Test The Check Switch test should co...

Страница 97: ...t a suitable antenna Make sure to follow the antenna installation instructions correctly Ground the dish antenna per the National Electrical Code NEC and any state and local electrical codes The audio video quality on local over the air channels depends on the distance and terrain between the broadcast station and your home and on the placement and quality of the over the air TV antenna you use If...

Страница 98: ...nels continue on If you do not want to name your over the air channels select Done You will then be taken out of the menus back to watching TV 7 Select a channel and then select Edit Name to modify the way the channel name displays on your screen You can rename only one channel at a time 8 Use the on screen keyboard on the screen to select the letters of your channel name 9 When you are finished m...

Страница 99: ...mpromise in how you aim the antenna or you may need more than one antenna The effects of poor digital reception are different from the effects of poor analog reception Poor analog reception usually causes the TV picture to be snowy or to include ghosts that is multiple images caused by receiving reflected signals along with the direct signal from a station Poor digital reception may cause the TV p...

Страница 100: ...nna If you have questions about over the air channels contact the broadcasters not DISH DISH does not broadcast over the air signals and so cannot do anything to change over the air signal quality However the receiver s digital channel setup menus provide a signal strength bar that can help you in aiming the over the air TV antenna for the strongest possible signal Additional Resources for Over th...

Страница 101: ...ou to check the broadband Internet connection of your receiver 1 Press MENU select System Setup then select Diagnostics Connection Tests for a valid broadband Internet connection Call Out Updates the receiver s smart card records If No Call Out Pending is displayed the receiver does not need to have its smart card records updated 2 Select Done to exit the Diagnostics screen Acquiring satellite sig...

Страница 102: ...rrect receiver settings and cause you to lose channels Do not run a Check Switch test unless directed to by a Customer Service Representative or other DISH instructions 1 Press MENU 2 Select System Setup 3 Select Installation 4 Select Point Dish This screen shows you information to help maximize your satellite signal The bar at the bottom of the screen tells you the signal strength Green is a good...

Страница 103: ...Chapter 11 92 Notes ...

Страница 104: ...93 Troubleshooting and Remote Codes What you ll find in this chapter TROUBLESHOOTING TABLES REMOTE CONTROL DEVICE CODES Reference ...

Страница 105: ...tting the receiver can fix a minor problem See Resetting Your Receiver 4 Make sure your TV is tuned to the correct channel or input Use RECOVER 5 Make sure your remote control has fresh batteries If you see the Remote Battery Low warning on your TV screen it s time to change the batteries 6 Make sure your receiver is connected to broadband Internet 7 Check for anything that might be blocking the d...

Страница 106: ... steps 005 The receiver may not have received authorization for programming yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal If you have authorized the receiver added it to your account wait a few minutes to see if the message is removed ...

Страница 107: ... whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked If not contact your installer to re aim the satellite dish 028 The receiver may need to get new software before you can use it to order Pay Per View programs Turn the receiver off Doing this allows the receiver to download new software via ...

Страница 108: ...displays the word Locked If not contact your installer to re aim the satellite dish What Is Happening Possible Reason What to Do You enter a channel number The channel changes but not to the channel number you entered You may have made a mistake entering the channel number or the channel number you entered may be invalid If so the channel displayed is the closest possible to the channel you entere...

Страница 109: ...om an HDTV Diable the ambient light sensor on an LCD HDTV Increase the HDTV s brightness setting When you press the remote control POWER button to turn the receiver on the receiver front panel power light does not light up Remote control is not operating properly or the batteries are weak or dead The receiver power cord is not plugged into a power outlet or there may be a problem with the power Th...

Страница 110: ...details on past programs When you are using the Program Guide or Browse Banner some channels are missing You may have applied a Favorites List other than the list named All Chan You may have set up the Program Guide so that when the receiver is locked the Guide hides adult channels You can change the applied Favorites List while using the Program Guide by pressing the remote control GUIDE button Y...

Страница 111: ...ical hold wobbles looks washed out or fuzzy The TV set may not be working properly The receiver may not be properly connected to the TV There may be interference from other nearby electrical devices such as radio towers cellular telephones computers microwave ovens radios stereos or TVs Make sure that the TV brightness and contrast are adjusted correctly and that the TV is working properly Refer t...

Страница 112: ... Guide or other channel lists Change the Hide Adult or Hide Locked setting on your receiver if you do not want these channels excluded from the Program Guide or other channel lists What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked You must enter the password before you can create an event timer for a ...

Страница 113: ...ed program but the timer operates for the next showing Stopping the event timer applies only to the current showing of the program To stop all operations of a repeated event timer you must delete the event timer Note The receiver deletes a Once event timer when it operates You edit an automatic event timer The timer does not start or does not end according to the program for which you set the time...

Страница 114: ...rom the Main Menu select Preferences then Alternate Audio and choose the language that you prefer What Is Happening Possible Reason What to Do You set a lock for example a lock on programs by ratings but the lock does not take effect You may not have locked the receiver You must lock the receiver to apply any lock that you have set You forgot the password so that you are unable to unlock the recei...

Страница 115: ...View program and want it to be available on all the receivers in your setup If you want to watch a Pay Per View program on TVs connected on each receiver you must order the program for each receiver but you only pay for the program once What Is Happening Possible Reason What to Do You were using a menu and it suddenly closed You may have not done anything with the remote control or front panel but...

Страница 116: ...es for programming the remote to control your TV VCR Blu ray Disc or DVD player or audio equipment Every attempt has been made to include all codes If your device brand is not listed or if the codes listed do not work then the DISH remote may not control your specific device In some cases codes may operate some but not all of the buttons ...

Страница 117: ...106 Remote Control Device Codes Reference ...

Страница 118: ...107 LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT FCC COMPLIANCE ...

Страница 119: ...ng charges due to system malfunction This warranty does not cover cosmetic damage damage due to lightning electrical or telephone line surges battery leakage fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or n...

Страница 120: ... you must subscribe to such programming Otherwise you must subscribe to one or more of the following programming packages Welcome Pack Latino Welcome DISH America or a higher version of such packages a qualifying International package plus one of the following International Basic Package Chinese Basic Package or a previously listed package We may change such minimum programming requirements at any...

Страница 121: ...ent whether with or without your permission until you cancel your Services Multi month subscription customers and Pre Pay Promotion customers will be billed based on your pre pay period multi month subscriptions or monthly Pre Pay Promotion customers and must make all payments in advance of the due date on your bill in order to continue receiving your Services you must also pre pay for all other S...

Страница 122: ...e Package Plan Agreement vi you are receiving Services through a third party billing agent and become ineligible to receive applicable services provided by such third party billing agent or vii you commence any act or filing of bankruptcy or bankruptcy proceedings are commenced against you D No Credits If your Services are cancelled or disconnected for any reason you still must pay all outstanding...

Страница 123: ...ept as stated above this license does not grant to you any intellectual property rights in the software provided in your DISH Network receiver s Any attempt to transfer any of the rights duties or obligations of this license is null and void If you breach any term or condition of this license this license will automatically terminate I Stolen Equipment If any of your Equipment is stolen or otherwi...

Страница 124: ...TION NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU OR ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURN...

Страница 125: ...iness including without limitation acquiring credit reports and histories and to report any payment defaults to credit reporting agencies Such credit checks may require you to provide DISH Network with your social security number Under the Fair Credit Reporting Act you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any credit repo...

Страница 126: ...han one 1 receiver on your account Per additional DVR receiver 14 00 You have more than one 1 receiver on your account Per additional Duo receiver 17 00 You have more than one 1 receiver on your account Per additional DuoDVR or SlingLoaded receiver Receiver Fees 7 00 You have a Hopper 2000 receiver on your account 7 00 You have a Joey 1 0 receiver on your account Whole Home DVR Service Fee 4 00 Yo...

Страница 127: ...y Fee 20 00 DISH Network delivers an item to you via overnight delivery not available in Alaska Hawaii Puerto Rico or the U S Virgin Islands Box Return Fee 17 00 DISH Network delivers return boxes and labels to return leased equipment Smart Card Replacement Fee 50 00 We replace your Smart Card because it was lost damaged defective or stolen as long as there is no evidence of tampering or modificat...

Страница 128: ...ons However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separa...

Страница 129: ...Appendix 118 FCC Compliance ...

Страница 130: ...V Rating 36 Discrete Power On and Off 68 DISH Antenna 86 DISH Tailgater Connecting 87 Dolby Surround Sound Settings 76 DVD Mode 13 E Error Message 99 External Hard Drive 70 F Factory Defaults 78 Favorites Lists 30 Creating 30 Changing 30 Naming and Using 31 Troubleshooting 105 Using 32 FCC Compliance 122 Finding Programs Browse Banner 21 Program Guide 20 Search 22 Themes 23 Front Panel 14 G G MPAA...

Страница 131: ...uide 20 Changing Favorites Lists 30 Channel Display 73 Color 30 Display 73 Favorites Lists 30 Troubleshooting 103 Using Favorites Lists 32 Programs Descriptive Audio 76 Finding a Program 5 Hearing 107 Hiding Content Channels 39 Pay Per View 6 26 Reviewing PPV Orders 26 Theme 23 Timer Considerations 47 Upgrading 44 R R MPAA Rating 36 Ratings MPAA 35 TV 36 Receiver Information Inside Back Cover Rece...

Страница 132: ...ooting 105 Types 46 When a Timer Starts 42 Troubleshooting 98 Browse Banner 103 Caller ID 107 Changing Channels 101 Changing Languages 107 Diagnostics 95 Error Message 99 Favorites Lists 105 Hearing a Program 107 Locks 108 Menus 109 Message Numbers 99 Missing Channels 32 No Picture on the TV 83 Pay Per View 109 Program Guide Browse Banner 103 Recover Button 67 Remote Control 102 Resetting Your Rec...

Страница 133: ...Index 122 ...

Страница 134: ...display the System Info screen see Ordering Your Program Packages Remote Control Settings TV Input Channel Settings Purchase Location Name Purchase Location Telephone Number Receiver Serial Number Receiver Conditional Access Number Smart Card Conditional Access Number Remote Control Remote Control Address SAT Mode TV Code TV Mode DVD or VCR Code DVD Mode Auxiliary Code AUX Mode TV TV Input Channel...

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