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Residential Customer Agree

PHQW

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H.  Software License.  You are licensed to use the software provided in your DISH Network 
receiver(s), as updated by DISH Network, its licensors and/or its suppliers from time to time, 
solely in executable code form, solely in conjunction with lawful operation of the DISH Network 
receiver(s) that you purchased or leased, and solely for the purposes permitted under this 
Agreement. You may not copy, modify or transfer any software provided in your DISH Network 
receiver(s), or any copy of such software, in whole or in part. You may not reverse-engineer, 
disassemble, decompile or translate such software, or otherwise attempt to derive its source 
code, except to the extent allowed under any applicable laws. You may not rent, lease, load, 
resell for profit or distribute any software provided in your DISH Network receiver(s), or any part 
thereof. Such software is licensed, not sold, to you for use only under the terms and conditions 
of this license, and DISH Network, its licensors and its suppliers reserve all rights not expressly 
granted to you. Except as stated above, this license does not grant to you any intellectual 
property rights in the software provided in your DISH Network receiver(s). Any attempt to 
transfer any of the rights, duties or obligations of this license is null and void. If you breach any 
term or condition of this license, this license will automatically terminate.

I. Stolen Equipment.  .  If any of your Equipment is stolen or otherwise removed from your 
premises without your authorization, you must notify our customer service center by telephone 
or in writing immediately, but in any event not later than three (3) business days after such 
removal, to avoid liability for payment for unauthorized use of your Equipment. You will not be 
liable for unauthorized use that occurs after we have received your notification.

5.   LEASED EQUIPMENT 

A. Lease Terms.  We may choose to lease certain Equipment to subscribers. Unless otherwise 
specified in an applicable Promotion Agreement(s), such Equipment (including without limitation, 
the LNBFs, but not the satellite antenna), shall at all times remain the sole and exclusive 
property of DISH Network, and we may provide or replace leased Equipment with new or 
reconditioned Equipment at any time, and upon cancellation or disconnection of your Services, 
remove or require the return of such Equipment. No leased Equipment provided to you by DISH 
Network shall be deemed fixtures or part of your real property. We may make such filings and 
recordings that we may consider necessary to evidence our ownership rights in such Equipment, 
and you agree to execute any and all documents that we may consider necessary for us to make 
such filings. Our ownership of such Equipment may be displayed by notice contained on it. You 
have no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove, 
relocate, alter or tamper with such Equipment, or to tamper with or alter any notice of our 
ownership on such Equipment. Any reinstallation, return, or change in the location of such 
Equipment must be performed by DISH Network at our then-current service rates. You shall not 
attach any electrical or other devices to, or in any way alter, any such Equipment without our 
prior written consent. You are responsible for preventing the loss or destruction of leased 
Equipment and we recommend that such Equipment be covered by your homeowners, renters 
or other insurance policy. 

B. Return of Leased Equipment.  Upon cancellation or disconnection of your Services, you must 
contact our customer service center or call the telephone number set forth in any applicable 
Promotion Agreement to schedule the return of your leased Equipment. If you do not return such 
Equipment undamaged and in working order, normal wear and tear excepted, you are 
responsible and must pay us certain charges as described in any applicable Promotion 
Agreement.

C. Defects and Damages.  You must notify us immediately of any defect in, damage to, or 
accident involving your leased Equipment. All maintenance and repair of such Equipment must 
be performed by us or our designee(s). DISH Network may charge you for any repairs that are 
necessitated by any damage to, or misuse of, such Equipment.  

6.   TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT 

DISH Network may sell, assign or transfer your account to a third party without notifying you. You 
may not assign or transfer your Services without our written consent, which will not be 

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Страница 1: ......

Страница 2: ...hence DISH Network CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROLS WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES DISH Network endeavors to improve such conditions...

Страница 3: ...i SAFETY IMPORTANT SAFETY INSTRUCTIONS PROPER CARE OF YOUR EQUIPMENT...

Страница 4: ...afety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs c...

Страница 5: ...le so that the equipment can be easily disconnected from the AC power Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping...

Страница 6: ...nd shall be connected to the grounding system of the building as close to the point of cable entry as practical Do not locate the antenna near overhead light or power circuits or where it can fall int...

Страница 7: ...g the receiver s power cord into an outlet that contains surge suppression then verify you are using a HomePlug compatible surge protected power strip or socket Do not plug the receiver into an outlet...

Страница 8: ...SAFETY vi...

Страница 9: ...1 Getting More Help Getting More Help FINDING MORE INFORMATION TROUBLESHOOTING...

Страница 10: ...ore you touch the specific control to perform your intended function On the Main Menu accessed by pressing MENU on your linked remote control or touching MENU on the front panel a Help tile is display...

Страница 11: ...ether branches or leaves have grown into the line of sight of the dish Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen select t...

Страница 12: ...hen call the Customer Service Center at 1 800 333 DISH 3474 and do so 006 The receiver may not be connected to an active telephone line or broadband Internet connection You must keep each installed re...

Страница 13: ...ng yet The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may have been an interruption of...

Страница 14: ...e receiver during this time 074 The receiver gives you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for several minutes W...

Страница 15: ...behind the small door on the left side of your receiver s front panel and wait a few seconds You can also press the POWER button on the remote control to turn it off in standby mode then unplug the s...

Страница 16: ...nnels are channels still broadcasting in analog 2 You can go to the website www antennaweb org to find out which local channels in your area are currently broadcasting a digital signal If the channel...

Страница 17: ...nna to point straight up usually attains the best performance When linking a remote hold it within a couple of feet of this remote antenna 6 Verify you have linked your remote control to your ViP922 r...

Страница 18: ...your existing password before you can enter and confirm a new password If you have forgotten your existing password see the preceding Step 1 Parental Controls issues 1 If you have set up parental con...

Страница 19: ...r timers start times then an error message displays 4 If you stop or skip a timer that recurs the next showing of the program is not affected To stop all occurrences you must delete the event timer Ti...

Страница 20: ...tion or home network For more information on your receiver s Ethernet connectivity and home networking options see the dishnetwork com website Select the Support link on the web page 2 Press MENU and...

Страница 21: ...enabled on your receiver by pressing the MENU button on your remote selecting the Settings tile scrolling down and then selecting Caller ID Settings Telephone issues 1 If you hear clicks or no dial to...

Страница 22: ...14 Troubleshooting Getting More Help...

Страница 23: ...15 APPENDIX LIMITED WARRANTY RESIDENTIAL CUSTOMER AGREEMENT STAYING LEGAL FCC COMPLIANCE...

Страница 24: ...system If applicable such installation will be warranted under a separate installation agreement This warranty does not cover consumer instruction physical setup or adjustment of any consumer electro...

Страница 25: ...THIS WARRANTY SHALL ALSO BE VOID IF THE TV CONVERTER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 333 DISH 3474 Have the date of purcha...

Страница 26: ...ed the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement Post Receipt Exchange Program You may choose to ship the equipmen...

Страница 27: ...USTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER WE W...

Страница 28: ...cess websites and information on the Internet Neither DISH Network nor EchoStar Technologies L L C EchoStar has any control over such websites and information and neither we nor EchoStar make any repr...

Страница 29: ...h or without your permission B Billing Policies Your bills will show the total amount due the payment due date payments credits purchases and other charges to your account You may submit your payment...

Страница 30: ...tion HD receiver 5 00 You have more than 1 receiver on your account Per additional standard definition SD receiver Alaska Dish 500AK Upgrade Fee 4 99 You receive Services in Alaska DishHOME Protection...

Страница 31: ...to order pay per view Services at any time without a phone line connected to your receiver Charged annually Pay Per View Automated Fee 1 50 You use our automated telephone system to order DISH Networ...

Страница 32: ...or promotional pricing that you would have been eligible to receive had your Services not been disconnected Shipping and Handling Fee 14 95 DISH Network sends you hardware you via regular delivery Add...

Страница 33: ...l or mandatory term commitment period and if you cancel your Services prior to the expiration of an applicable optional or mandatory term commitment period certain early termination or cancellation fe...

Страница 34: ...s personal video recorder digital video recorder PVR DVR products allow you to record programming in digital format Total available recording time varies depending on your receiver and the nature of...

Страница 35: ...sole and exclusive property of DISH Network and we may provide or replace leased Equipment with new or reconditioned Equipment at any time and upon cancellation or disconnection of your Services remo...

Страница 36: ...E DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT D NO WARRANTIES EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THE...

Страница 37: ...when received by us at such mailing address B Physical Address Change of Address When setting up your DISH Network account you must provide us with the physical address where your Equipment will be l...

Страница 38: ...DISH Network may however change this Agreement at any time and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature...

Страница 39: ...l By using the software you acknowledge that neither EchoStar Technologies L L C nor DISH Network L L C makes any representations or warranties or guarantees with regard to any sites or information di...

Страница 40: ...product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label...

Страница 41: ...this equipment This could void the user s authority to operate the equipment There are many devices that allow you to connect your antenna to your in home distribution system such as splitters and am...

Страница 42: ...Appendix 34 Printed in the United States of America...

Страница 43: ...alignment and direction 7 cables to DISH Network 7 location of iv Over The Air OTA 33 proper care of your antenna v safety iv B batteries size AA 9 type 9 Broadband Setup 12 C Caller ID issues 13 Care...

Страница 44: ...omatically 12 protect from erasure 12 remote control antenna 9 battery safety iv for more information 2 help on 2 installing batteries 9 linking 9 POWER button iii 7 8 re linking 9 troubleshooting pro...

Страница 45: ...tem Info screen 9 user manual on screen for receiver 2 other equipment s 12 V videos on screen help 2 W Warranty Limited 16 websites More Information on dishnet work com 2 Support on dishnetwork com 1...

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