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Frequently Asked Questions
1. Can I download programs outside the home? No, you will need to be in your home network to
download programs to your computer or mobile device.
2. How long does it take to download a program to my computer or mobile device?
A 1-hour
program will take at least 1 hour to prepare, plus additional time based on your network speed
to download to your computer or mobile device.
3. How long will a program stay on my device? The application will store content for 30 days.
If the content is re-downloaded, the 30 day countdown starts again.
4. Are there programs that I cannot download to my computer or mobile device? Yes, the application will
indicate programs that are not available to download. Visit support.directv.com for more information.
5. How long do prepared programs stay on the nomad
™
? Programs will stay on the nomad unless
they are deleted from your HD DVR or if the nomad runs out of space. Shows are removed on a
first-in, first-out basis.
6. Is there a limit to how many programs the nomad will store? The nomad will store approximately
20 hours of programs (16 Gigabytes). See additional information listed on page 20.
Visit support.directv.com for more information.
The nomad
™
Status, Network, and Activity lights can help you understand the overall status of your nomad.
If you are experiencing technical difficulties with your nomad hardware, please consult the Status
Light Troubleshooting Chart and subsequent Amber Status Light Chart on the next page to solve
any issues you may be experiencing.
Status Light Troubleshooting Chart
Status Light
nomad Status
Solid White
nomad is powering up.
Solid Blue
nomad is set up properly.
OK
Blinking Blue
Content downloading from nomad to device.
Pulsing Blue
nomad is preparing DVR content for mobile use.
Blinking Amber
Downloading nomad device firmware update.
Solid Amber
Indicates general problem with nomad. (See Amber Status Light
section on next page for info.)
PROBLEM
Red
Critical Error. Unplug power from nomad and contact DIRECTV
customer service.
Off
No power. Make sure power cord is plugged in correctly and that
electricity is working.
Troubleshooting
