CHAPTER 7 -
Help & Troubleshooting
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Solution:
- Verify “MUTE” button not activated.
- Raise or lower the volume. Did volume meter display on TV?
- Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.
- If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio cables are
secure and connected correctly.
- If the issue continues, reset your DIRECTV
®
Receiver. Press the RESET button behind the access panel door on the front of the
DIRECTV
®
Receiver. You can also press MENU, select “Parental, Fav’s & Setup”, then select “System Setup”. Select the “Reset” item
from the left menu and follow the onscreen instructions.
Possible Causes:
Solution:
Caller ID not working
Caller ID information isn’t showing on your TV screen when phone calls come in.
- You don’t subscribe to Caller ID service through your local phone company.
- The Caller ID feature in your DIRECTV
®
Receiver is turned off. See “Caller ID” in Chapter 5.
- You are using a wireless phone jack, which usually will not transmit Caller ID information.
- Contact your local phone company to subscribe to Caller ID service.
- Turn on Caller ID notification. Press MENU select “Caller ID” and then select “Turn On Notices”.
- Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your receiver or
replace your wireless phone jack.
Frequently Asked Questions
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