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DIRECTV
Digital Satellite Recorder
Troubleshooting Guide
Remote Control Issues .................................................................................................................. 2
Remote Control Issue Flowchart ................................................................................................. 2
Controlling more than one recorder in the same room ................................................................ 3
Check batteries ............................................................................................................................ 4
Check for obstructions and powercycle recorder ........................................................................ 4
Remote appears to be functioning correctly ................................................................................ 4
Check wiring and input settings ................................................................................................... 4
Programming your recorder remote to control TV or A/V System............................................... 5
Using Code Search to find a code for your remote ..................................................................... 6
Programming a Hughes remote................................................................................................... 7
Audio and Video Issues................................................................................................................. 8
Audio and video are out of sync .................................................................................................. 8
I don't hear any audio (sound) ..................................................................................................... 8
Choppy video, blocks of color, garbled audio.............................................................................. 8
I don't see the "Welcome" screen ............................................................................................... 9
My DIRECTV
Recorder is unresponsive or frozen ................................................................... 9
Installation Issues ........................................................................................................................ 10
How do I use the dual tuner feature?......................................................................................... 10
How do I connect more than one satellite receiver?.................................................................. 11
What type of satellite dish do I have? ........................................................................................ 13
What if I don't have enough inputs on my TV? .......................................................................... 13
How can I purchase professional installation? .......................................................................... 13
Equipment Issues ........................................................................................................................ 14
My DIRECTV
Digital Satellite Recorder is unresponsive or frozen ........................................ 14
My DIRECTV Recorder does not power on............................................................................... 14
DIRECTV
Digital Video Recording Features........................................................................... 15
The beginning or end of my program was cut off ...................................................................... 15
Can I keep a recording longer? ................................................................................................. 15
Can I record two programs at the same time? .......................................................................... 15
How can I save a recording to my VCR?................................................................................... 16
Now Playing List is filled with TiVo
Suggestions..................................................................... 16
Can I skip over channels I don't watch? .................................................................................... 16
Why can I only watch part of my recording?.............................................................................. 17
Can I jump back and forth between two channels?................................................................... 17
Phone Call Issues ........................................................................................................................ 18
How long does the regular call to DIRECTV take?.................................................................... 18
My recorder is not making the regular call to DIRECTV............................................................ 18
Do I need to keep the phone connected all the time? ............................................................... 18
Does the regular DIRECTV
Digital Video Recording service phone call cost me any money?
................................................................................................................................................... 19
Does the occasional phone call to DIRECTV cost me any money?.......................................... 19
What if I need to make a call while the recorder is using the phone? ....................................... 19
What if my phone line is not operating when the recorder tries to make a service call?........... 19
