Version 1.0 10/2017
User Manual—Osprey and Remote Control
other changes to the product, including but not limited to software or hardware modification in
any way other than as expressly authorized by DIRECTV, will void this limited warranty.
Except in the case of hardware or software provided by DIRECTV, installing software
modifications, “hacks” or utilizing service access or “back doors” will void this limited warranty.
Reception transmission problems caused by signal conditions, telephone line, or cable or
antenna systems outside the unit. A product that has been modified or adapted to enable it to
operate in any country other than the country for which it was designed, manufactured,
approved and/or authorized, or repair of products damaged by these modifications. A product
used for commercial or institutional purposes.
DIRECTV makes no warranty that the access connection will be a local (not long distance)
phone call.
The continued provisioning of any of the programming and other services delivered through the
Receiver including but not limited to television programming, show information, program guide
data, and scheduling information.
Make Sure You Keep...
Please keep your receipt or other document showing proof of acquisition. Attach it to this User
Guide and keep both nearby. Also keep the original box and packing material in case you need
to return your product.
Before Requesting Repair Service...
Please check the Troubleshooting section of this guide. This may save you a call to DIRECTV
Customer Care.
To Get Warranty Service
Warranty service will be provided by DIRECTV. If you believe you need service for your
Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic
checklist with you.
If it is determined that the product needs to be returned for service or exchanged, you will
receive a return authorization number. The representative will give you complete shipping
details.
To Get Out-of-Warranty Service
To obtain out-of-warranty service, contact DIRECTV at 1-800-DIRECTV for information on the
possibility of and any costs for repair or replacement of out-of-warranty products.
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY
LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF
THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF
DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL
DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE
DIRECTV® Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
