DWG2000-1G User Manual
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Copyright @ 2011-2015 Dinstar
4.
Select one format (Auto, FR, HR, EFR, AMR_FR, AMR_HR, FR and EFR, EFR and FR) in the
drop-down box.
5.5
Abnormal Call Handle
The Abnormal Call Handle function involves three industry terms:
ACD (Average Call Duration): is a measurement in telecommunication, which reflects an average length
of telephone calls transmitted on telecommunication networks.
ACD = total call duration/total connected
calls.
ASR (Answer-seizure Ratio): is a call success rate in telecommunication, which reflects the percentage
of answered telephone calls with respect to the total call volume. ASR = answered call/total attempts of
calls.
CDR (Call Detail Record): is a data record produced by a telephone exchange or other
telecommunication equipment, which contains the details of a telephone call that passes through the
facility or the device.
5.5.1
Configuration Procedures for Abnormal Call Handle
Step 1.
Log into the Web Management System GUI of the DWG2000-1G.
Step 2.
Enable CDR (the CDR on the DWG2000-1G is disabled by default).
Click Statistics
CDR Report, and select the checkbox on the left of Yes for CDR.