Midline Remote Troubleshooting Guide
Symptom
Possible Cause
Solution
Remote Control appears to
function but does not operate
fireplace.
3 Position Manual Control
Switch is in incorrect
position for remote use.
Move 3 Position Switch on the
fireplace to the far right position. The
center position is for Flame Effect
only, left position for Flame and Heat
(manual).
Remote Control has Child-
lock feature enabled
Unlock remote. Refer to page 1 -
Child Lock.
Remote lost communication
to fireplace.
Re-initialize remote to fireplace.
Refer to page 2 - Initialization.
Remote receiver is
defective.
Call Dimplex Customer Service at
1-888-346-7539 for assistance and
have your fireplace model and serial
numbers ready.
Display on remote is blank.
Installed batteries have
depleted.
Replace batteries. Refer to page
2 - Battery Replacement. You may
need to initialize the remote as well.
Remote transmitter is
defective.
Call Dimplex Customer Service at
1-888-346-7539 for assistance and
have your fireplace model and serial
numbers ready.
Set Temperature is not being
displayed.
Heater has been disabled.
Press
J. Temperature Up
and
O.
Sleep Timer Down
at the same time
Fireplace turns on/off on its own
or functions on remote do not
work properly.
Radio frequency
interference.
Change remote frequency. Refer to
page 2 - Frequency Interference.
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
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