[c] Glen Dimplex.
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Guarantee
What does a Dimplex Guarantee cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually
tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty
materials or workmanship within the Guarantee Period, this Dimplex Guarantee will cover repair or - at the discretion of Dimplex –
replacement with a functionally equivalent Dimplex product.
Your product is under guarantee for 1 year from the date of purchase or the date of delivery of the product, if later. The 1 year
guarantee is extended for an additional 2 years when you register the product with Dimplex, within 28 days of purchase. If you
do not register the product with Dimplex within 28 days, your product will remain guarranteed for 1 year only. To validate your
extended guarantee register with us online at: http://register.dimplex.co.uk. N.B. Each qualifying product needs to be registered
with Dimplex individually. Please note that the extended guarantee is only available in the UK and Ireland.
The Dimplex Guarantee is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore
retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on +44 [0]344 879 3588 or visit https://
www.dimplex.co.uk/support. For ROI please email [email protected] or call +353(0)1 842 4833. We will need
details of your Dimplex product and a description of the fault which has occurred. Once we receive your information and proof
of purchase we will contact you to make the necessary arrangements. If your Dimplex product is not covered by this Dimplex
Guarantee there may be a charge to repair your product. However, we will contact you for agreement to any charges before any
chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the Guarantee Period.
Normal wear and tear including parts that might wear out over time or consumables, such as filters.
Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit,
weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
•Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex’s control.
•Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country where
it was purchased.
•Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use it in
accordance with the Operating Instructions supplied with the product.
•Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating Instructions
supplied with the product unless this was carried out by Dimplex or its authorised dealers.
•Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised dealer(s).
•Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex - specified.
Terms and Conditions
The Dimplex Guarantee is valid for 1 calendar year, plus 2 if registered, from the date of purchase of your Dimplex product
from a recognised retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the
original receipt has been retained and is produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and - if required by
Dimplex - proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
Any repair work under the Dimplex Guarantee will be carried out by Dimplex or its authorised dealer(s) and any parts that
are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Guarantee will not extend the
Guarantee Period.
Any replacement of your Dimplex product by Dimplex during the Guarantee Period will start the 3 year Guarantee Period afresh
from the date of delivery of the replacement Dimplex product to you. (*Please keep original online guarantee registration email and
sales receipt for your original purchase as proof of the additional 2 years, in case of the unlikely event you experience an issue).
The Dimplex Guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not
limited to loss or damage to any other property.
The Dimplex Guarantee is in addition to your statutory rights as a consumer and your statutory rights are not affected by this
Dimplex Guarantee.
Contact Dimplex
A brand of the Glen Dimplex UK Limited, trading as Glen Dimplex Heating & Ventilation
If you have any questions about what the Dimplex Guarantee covers and does not cover or how to claim under the Dimplex
Guarantee, please contact us:
Glen Dimplex Heating & Ventilation, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0344 879 3588
Visit: www.dimplex.co.uk
