9
PROBLEM
CAUSE
SOLUTION
General
Unit turns on or off by itself
Remote control has a similar frequency to
other remotes in the area.
Replace Remote Control. Initialize to Remote
Control Receiver.
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to
Remote Control.
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the
touch when the heater is on
Defective power cord
Replace power cord if cord gets hot to the
touch.
Appearance
Log grate does not turn on in
Manual Mode
Improper operation
Refer to Operation Section
No incoming power from the electrical wall
socket
Check Fuse/Breaker Panel
Power adapter set not connected properly
Refer to installation instructions for wiring
instructions.
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize
with Remote Control.
Log grate does not turn on in
Remote Mode
Improper operation
Refer to Operation Section
Remote control not initialized to log grate
Initialize the remote control
Remote Control not working
Install new battery into the Remote Control.
Reinitialize remote control where necessary
Replace Remote Control Receiver where nec-
essary. Initialize Remote Control Receiver to
Remote Control.
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to
Remote Control
All logs dim, not glowing
Loose connection
Check wiring connections
Defective Log Grate wiring
Replace Log Grate Assembly
One Log dim, not glowing
Loose connection
Check wiring connections
Defective LED in Log
Connect log to another log grate connection to
verify if log works.
•
If log works, wiring defective - Replace Log
Grate Assembly
• If log does not work, LED defective- replace
Logs
Ember Bed dim, not glowing
Loose connection
Check wiring connections
Defective Ember bed wiring
Replace Ember bed
Logs or Ember bed are still glow
-
ing after unit is turned off (with
remote or manual switches)
Defective Remote Control Receiver
Replace Remote Control Receiver
Mist is not coming out
Not enough water in the unit
Fill unit with water
Water in unit is too cold
Allow water to warm to room temperature.
If using distilled or reverse osmosis water, unit
will not produce a consistant mist
Add 1/8 tsp of table salt to water reservoir to
introduce electrolytes, only repeat when mist is
not being produced correctly
Cord is located over emitter on transducer
Relocate cord so that mist is free to rise off of
transducer.
Defective Transducer
Replace Transducer
Mist is not coming out and the red
light by the transducer is not on
The cord from the power board is not working
Ensure that the cord is not pinched.
Ensure that the cord is fully inserted into the
connection on the power board.
TROUBLESHOOTING GUIDE
