12
TROUBLE SHOOTING
If you have any issues with your unit, please contact Glen Dimplex on 1300 556
816 for your nearest service agent. Proof of purchase is required at the time of
service.
Never try to repair or dismantle the air conditioner yourself. Unauthorized repairs may result in
the loss of warranty and can endanger the user and their property.
Problem
Cause
Solution
The air
conditioner
does not
operate.
No power supply.
Connect to a functioning power supply
socket and switch on.
Error code E4 is shown,
indicating the internal water
container is full.
Empty the internal water container. (Refer to
WATER DRAIN)
The start timer function is
active.
Press the POWER button to deactivate the
TIMER function.
The air
conditioner
does not
seem to
operate
efficiently.
The air conditioner is in direct
sunlight.
Close the curtains.
Windows or doors are open.
Close windows and doors.
The filters are dirty.
Clean the filters.
The air inlets or outlets are
blocked.
Remove the blockage.
The room temperature is
below the set temperature.
Lower set temperature.
The air
conditioner is
noisy.
The air conditioner is not
level.
Place the air conditioner on an even, solid
surface.
The
compressor
does not
work.
The overheat protection is
activated.
Wait 30 minutes until the temperature has
decreased, then restart the air conditioner.
Note: Compressor operation begins 3
minutes after the unit is switched on.
The remote
control
does not
function.
The distance between the
remote control and the air
conditioner is too far.
Move closer to the air conditioner. Aim the
remote control directly at the control panel.
The batteries are flat.
Replace the batteries.
