Cleaning and User Maintenance
WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY
BEFORE CLEANING THE HEATER.
Do not use detergents, abrasive cleaning powder or polish of any kind on
the body of the heater.
Allow the heater to cool, then wipe with a dry cloth to remove dust and a
damp cloth (not wet) to clean off stains. Be careful not to allow moisture
into the heater.
Recycling
For electrical products sold within the European Community.
At the end of the electrical products useful life it should not
be disposed of with household waste.
Please recycle where facilities exist.
Check with your Local Authority or retailer for recycling
advice in your country.
After Sales Service and Guarantee terms and conditions
Y
our product is guaranteed for 3 years from the date of purchase. If you
experience a problem with our Dimplex product, which is found to be
defective due to faulty materials or workmanship within the Guarantee
Period, this Dimplex Guarantee will cover repair or - at the discretion of
Dimplex– replacement with a functionally equivalent Dimplex product.
Within the guarantee period we undertake to repair or exchange this product
free of charge providing:
a) Proof of purchase such as a sales receipt should be provided, showing
that the appliance was bought within the 36-months prior to registering
the defect/fault.
b) The appliance was correctly installed and operated in accordance with
the manufacturer’s instructions and used solely for domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised
modification or inexpert repair
Your rights under this guarantee are additional to your statutory rights,
which in turn are not affected by this guarantee.
If after following these steps your product still does not operate you should
return it to your point of purchase. Please do not return a faulty product
to us as this may result in loss or damage and delay in providing you with
a satisfactory service.
Please retain your receipt as proof of purchase.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or
workmanship occurring outside the [three year] Guarantee Period.
Normal wear and tear including parts that might wear out over time or
consumables, such as [filters].
Any fault or damage occurring to any pre-owned Dimplex product or to
any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex
product from external sources (for example, transit, weather, electrical
outages or power surges).
Fault or damage to your Dimplex product which is:
•
not due to faulty materials or workmanship or which is due to
circumstances outside Dimplex’s control.
•
caused by use of your Dimplex product for anything other than normal
domestic household purposes in the country where it was purchased.
•
caused by any misuse, abuse or negligent use of the Dimplex product,
including but not limited to any failure to use it in accordance with the
Operating Instructions supplied with the product.
•
caused by any failure to assemble, install clean and maintain your
Dimplex product in accordance with the Operating Instructions
supplied with the product unless this was carried out by Dimplex or
its authorised dealers.
•
caused by repairs or alterations to your Dimplex product not carried
out by Dimplex service personnel or its authorised dealer(s).
Please retain your receipt as proof of purchase.
Terms and Conditions
The Dimplex Guarantee is valid for three calendar years from the date of
purchase of your Dimplex product from a recognised retailer in the country
of purchase and use, or the date of delivery of the product if later, always
provided the original receipt has been retained and is produced as proof
of purchase.
You must provide to Dimplex or its authorised agents on request the original
receipt as proof of purchase and - if required by Dimplex - proof of delivery.
If you are unable to provide this documentation, you will be required to pay
for any repair work required.
Any repair work under the Dimplex Guarantee will be carried out by Dimplex
or its authorised dealer(s) and any parts that are replaced will become the
property of Dimplex. Any repairs performed under the Dimplex Guarantee
will not extend the Guarantee Period.
Any replacement of your Dimplex product by Dimplex during the Guarantee
Period will start the three-year Guarantee Period afresh from the date of
delivery of the replacement Dimplex product to you.
The Dimplex Guarantee does not entitle you to recovery of any indirect or
consequential loss or damage including but not limited to loss or damage
to any other property.
The Dimplex Guarantee is in addition to your statutory rights as a consumer
and your statutory rights are not affected by this Dimplex Guarantee.
Contact Dimplex
If you have any questions about what the Dimplex Guarantee covers and
does not cover or how to claim under the Dimplex Guarantee, please
contact us:
GDC Group LTD, Millbrook House, Grange Drive, Hedge End, Southampton
SO30 2DF
Telephone: 0844 879 3588
Email: [email protected]
Visit: www.gdcgroup.co.uk
Model Identifier(s):
DXC20 DXC20Ti DXC20F DXC20FTi DXC30 DXC30Ti DXC30F DXC30FTi
Heat output
Nominal heat output
Pnom
2.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
kW
Minimum heat output (indicative)
Pmin
0.8
0.8
0.8
0.8
1.95
1.95
1.95
1.95
kW
Maximum continuous heat output
Pmax,c
2.0
2.0
2.0
2.0
3.0
3.0
3.0
3.0
kW
Auxiliary electricity Consumption
At nominal heat output
elmax
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
kW
At minimum heat output
elmin
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
kW
In standby mode
elSB
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
kW
Type of heat output/ room temperature control
With mechanical thermostat room temperature control
Yes
Contact details
GDHV, Milbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
The product complies with the European Safety Standards EN60335:2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014:1, EN55014:2,
EN61000:3-2 and EN61000:3-3 which cover the essential requirements of EMC Directive 2014/30/EU and the LVD Directive 2014/35/EU.
