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Symptom
Cause
Corrective Action
The fl ame eff ect will
not start.
Mains plug is not plugged in.
Switch A is in the ‘ON’ (
I
) position, but
mode Switch B has not been pressed. (See
Fig. 2)
Low water level.
Low voltage connector not connected
properly. (See Fig. 8)
Check plug is connected to wall socket
correctly.
Press Switch B once for fl ame eff ect. (See
Fig. 2)
Check the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig. 8)
The fl ame eff ect is
too low.
Flame eff ect control knob is set too low.
(See Fig. 2)
The water in the sump may be too high
due to the drawer being opened and
closed a number of times, water tank
removed a number of times, or the stove
has been moved.
Metal Disc at the base of Sump might be
dirty (See Fig. 13)
Increase level of fl ame by turning Control
knob C to the left slowly. (See Fig. 2)
If water level in the sump is more than
40mm, the sump should be removed and
emptied in the sink.
Clean Metal Discs with soft brush supplied.
(See Fig. 13) See ‘Maintenance.’ for a step by
step procedure.
Unpleasant smell
when unit is used.
Dirty or stale water.
Using unfi ltered tap water.
Clean the unit as described under
maintenance.
Use only fi ltered tap water.
The fl ame eff ect has
too much smoke.
Flame eff ect setting is too high.
Turn the fl ame eff ect Control knob C to the
right until it is at minimum and slowly turn
to the left, about ¼ a turn, at a time. Give
the fl ame generator some time to adjust
before increasing. (See Fig. 2)
Main lamps are not
working and there
are no fl ames or
smoke.
There is no water in the tank.
Follow instructions under
Maintenance
,
‘Filling the water tank’.
Check the plug is connected to wall socket
correctly.
Switch ‘A’ Fig. 2 is in the ‘ON’ (
I
) position.
Press switch ‘B’ Fig. 2 until you can hear one
beep only, for fl ame eff ect.
Condensation on
inner glass surfaces
Glass surfaces may be cold
Open stove doors slightly until glass warms
up.
Turn down fl ame eff ect during this process.
Troubleshooting
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