SERVICE POLICY / GUARANTEE
Shower User Guide
Before telephoning the Dimplex Customer Service Department you should ensure
that you have the model number, power rating, serial number and date of purchase.
The Dimplex Customer Service Department will be able to inform you whether the
fault can be rectified by the provision of a replacement part or an on site visit by a
Qualified Service Engineer.
If a service call is booked, you or a representative must be present during the
Engineers visit.
A charge will be made where a call under the terms of the guarantee has been
booked and a failure was not product related, or an engineer arrives and is not able
to gain access.
If the product is no longer covered by the Guarantee, a charge will be made for the
site visit and for any parts supplied.
SERVICE POLICY
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In the event of you needing to contact the Dimplex Customer Service Department, the following
procedure should be followed:
Customer Service Department
9.00am - 5.00pm Monday to Friday
Tel:
0845 600 5111
Fax:
01489 773053
GUARANTEE
Dimplex UK Limited guarantee this Dimplex product for a period of two years, from date of
purchase, against mechanical and electrical defects arising from faulty materials or from poor
workmanship, providing the product has been installed by a competent person in accordance
with the fitting instructions.
Dimplex UK Limited undertake to repair or replace, at their discretion, without charge, provided
the product has been properly maintained and operated in accordance with the operating
instructions. Any component found to be defective during this period, as the result of misuse or
damage, or the effects of scaling, will not be covered by this guarantee (with the exception of
‘si’
(Scalemaster’) models which are guaranteed against the effects of scaling).
This product must not be modified, repaired or taken apart except by a person authorised by
Dimplex UK Limited.
This Guarantee is only valid within the United Kingdom and does not cover product used
commercially. This Guarantee does not affect your statutory rights.
Dimplex UK Limited Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0845 600 5111 - Fax: 0845 773050.
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