6
No picture out
only sound out
or output pink
screen
Maybe the displays
can’t support the
resolution or the
HDCP
Change a lower resolution of
the input HDMI signal to
check whether this issue or
not; if not, maybe the
customer should change a
non-HDCP input source or
HDCP compliant displays or
devices
No picture out
to a FHD TV
when
connecting a 4K
60Hz source,
and have
normal picture
to the 4K HDR
supported TV at
the same time
Maybe the
downscaler function
can`t support the
input signal, such as
4K 60Hz 4:2:2 HDR
signal (Dolby Vision)
or when connect
one FHD TV with a
fixed 4K 60Hz output
device
The downscaler function
only support the 4K 60Hz
4:4:4 and 4:2:0 (HDR 10)
signal downscaler to 1080p
signal, or there will not have
picture output to the FHD
TV, the customer need
change a supported
downscaler signal input