10
3 Troubleshooting
If your HomePlug AV 500Mbps Ethernet Bridges have difficulty communicating with each other, check the following:
Try power cycling the unit by unplugging it from the wall for 10 seconds and plugging it in again.
Use a pin and hold the Reset button down for 2 seconds on each unit you are trying to connect.
The HomePlug AV 500Mbps Ethernet Bridge’s light will flash, the units will reset and attempt to link
using default factory settings.
Try plugging the HomePlug AV 500Mbps Ethernet Bridge into an adjacent plug.
HomePlug AV 500Mbps Ethernet Bridges work better when plugged directly into the wall outlet. Connecting
these Ethernet Bridges to a power strip or surge protector may degrade network performance or completely
stop network signals.
This HomePlug AV 500Mbps Ethernet Bridge should not be used on GFI protected outlets as some outlets
will filter out HomePlug power line signal.
This HomePlug AV 500Mbps Ethernet Bridge should not be used in areas with excessive heat.
Certain florescent or incandescent lights are noise sources on the electrical and can degrade performance.
If your building has more than one circuit breaker box, your HomePlug AV 500Mbps Ethernet Bridges may
not be able to connect between the different circuit breaker boxes. In this case, connect one HomePlug AV
500Mbps Ethernet Bridge to a power outlet located on each of the circuit boxes. Connect Ethernet cable
between each of the HomePlug AV 500Mbps Ethernet Bridges to link the different circuits together.
This will allow the HomePlug AV 500Mbps Ethernet Bridges from different circuit breaker boxes to connect.
