3
2.
Troubleshooting Guide
In Front
This repair guide intends to help you identify and solve the minor problems
caused by unusual operation of the electric system of our sit-stand desk.
If the following guides can’t help solve the problems, please contact your
point of purchase for service.
E12/E13 Troubleshooting
The system has experienced unusual
electrical problems. Disconnect the
power first, then wait for 30s (until
the display stays off) and reconnect
E02/HOT Troubleshooting
System overheating. Allow your
desk to cool down and remain idle
for approximately 18 minutes.
Error
No.
Description
Solution
Error
No.
Description
Solution
E01
Weight
overload
Remove items on the
desktop
E14
Short circuit
Replace the control
box
E03
Desk run in
wrong direction
Disconnect power,
check motor cords
connection, reset he
system
E15
Reset failure
Check and replace
the columns
E04
Columns of
height
difference
Reset the system
E18
Abnormal
current
Reconnect the power
then Check and replace
the control box
E05
Cords maybe
disconnected
or broken
Check the motor cord
connection
(disconnect power
supply first!), in case
of correct cable
connection contact
your dealer
E19
Uncompleted
reset
Reset the system
E06
Collision
avoidance
system has
activated
Remove all the objects
within the range of
motion.
E21
Memory
function failure
Replace the control
box
E08
Digital
controller
Disconnect power,
check the connection
E22
Sensor failure
of collision
Replace the control
box
