FAQs:
Q:
I can’t find the drive under my computer, why?
A: Please make sure your drive is set to “Master”, also check section 3.0 to initialize your drive. Also
make sure the drive has enough power by using the double USB ports.
Q:
After plugging the cable, the drive is not spinning at all, or making clicking noise
A: This usually means the drive is lack of power. Try to use two USB ports from the computer to
supply power, by using the double USB cable.
Q:
After installing the drive, why it is still recognized as “Unknown device”
A: This means the driver installation is not successful, please install the driver one more time
