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Before sending your camera for repair, check the following or contact our technical specialist.
No VIDEO
Check the coaxial cable and make sure it is connected securely.
Check the lens’ iris adjustment at the menu setup of the camera.
Check the power supply and make sure the camera has the proper voltage and current.
Out-of-Focus VIDEO
Check the clear dome cover and the lens for dirt or fingerprints. Use a soft cloth and gently clean.
Check the lens manual focal and zoom adjustment. Field test monitor is recommended.
TROUBSHOOTING
Digital Watchdog (referred to as “the Warrantor”)
warrants the Camera Series against defects in
materials or workmanship as follows.
LABOR
: For the initial two (2) years from the date of original purchase,
if the camera is determined to be defective,
the Warrantor will repair or replace the unit, with new or refurbished
product at its option, at no charge.
PARTS
: In addition, the Warrantor will supply
replacement parts for the initial two (2) years.
To obtain warranty or out of warranty service,
please contact a Technical Support Representative at
1-866-446-3595 Monday through Friday from 8:30AM to 8:00PM Eastern.
A purchase receipt or other proof of the original purchase date is required
before warranty service is rendered. This warranty only covers failures due to
defects in materials and workmanship which arise during normal use.
This warranty does not cover damage which occurs in shipment or failures
which are caused by products not supplied by the Warrantor or failures
which result from accident, misuse, abuse, neglect, mishandling,
misapplication, alteration, modification, faulty installation, set-up adjustments,
improper antenna, inadequate signal pickup, maladjustment of consumer controls,
improper operation, power line surge, improper voltage supply, lightning damage,
rental use of the product or service by anyone other than an authorized repair
facility or damage that is attributable to acts of God.
W
ARRANTY INFORMATION*
