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Mandatory Return Procedure and Forms
A.1 Return Procedure
Pack the module first in the nickel-plated bag, then in the pink plastic
wrapping, and finally in the box. Do not seal the box for shipping until you
have included all necessary paperwork.
5. Complete the Digital Services Worksheet in Section A.2. It documents the
work you performed.
Return the worksheet to your contract administrator at the branch office.
6. Contact your local Digital CAS office to obtain information for the
Installation Receipt and the Return Material Checklist in Section A.2.
Ask the CAS representative for a return authorization (RA) number. CAS
will contact the customer to arrange for carrier pickup and return of the
module to Digital Equipment Corporation.
7. Complete both copies of the Installation Receipt.
The first copy is the customer’s receipt. It shows that the installation was
completed and that Digital Services contacted CAS.
Return the second copy to Digital Services along with the original CPU
module card so that the customer does not incur a penalty charge.
8. Complete the Returned Material Checklist.
Return the checklist with the original module.
9. Place the self-adhesive mailing label on the box to be returned.
Write the return authorization (RA) number in the space provided on the
label.
10. Seal the box for shipment.
Refer questions regarding the return procedure to the local account
representative.
A.2 Return Forms
This section contains the:
• Digital Services Worksheet
• Installation Receipt–Customer Copy
• Installation Receipt–Digital Services Copy
• Returned Material Checklist
A–2 Mandatory Return Procedure and Forms