WARRANTY:
Digital Doc LLC agrees to guarantee parts and labor for each
LUM G2 system for the term of one year from the date of
purchase, when used in accordance with manufacturer’s instructions. In the event a product is
returned by the dealer, or the end user, and the warranty has expired, Digital Doc LLC reserves the
right to collect a reasonable fee from the end user for services mutually agreed upon. Digital Doc
LLC does agree to replace any defective unit, free of charge, during the first thirty (30) days from
the date of purchase. After the first thirty (30) days, Digital Doc LLC, will repair under warranty the
defective item and pay the shipping to return the repaired item to the customer. The customer
will be responsible for shipping charges to Digital Doc. If the customer elects to ship the product
three-day economy, Digital Doc LLC, will return-ship in the same manner. Further, if the customer
elects to ship the product overnight, Digital Doc LLC will reciprocate in the same manner.
Digital Doc LLC will require the end user to phone the Technical Service Department at
800.518.1102. Please have your camera serial number ready prior to contacting Technical Support.
Once the cause of the failure has been determined, Digital Doc LLC will issue a “Return Merchan-
dise Authorization” (RMA) number to be written clearly on the outside of the package in which
the item is shipped. Items shipped to Digital Doc LLC without the RMA written on the outside of
the package will be returned to the customer at their cost. No items will be received for warranty
or non-warranty work without the RMA number printed clearly on the package. All non-warranty
repairs will need a credit card, or some form of payment prior to the repair work being authorized.
If your repair is deemed under warranty, Digital Doc LLC agrees to repair or replace the item, at
Digital Doc’s discretion. The item will then be shipped to the person, or persons whose name ap-
pears on the shipping label. All non-warranty repairs will be billed at $135.00 (USD) per hour plus
parts. All refusals to authorize non-warranty work will be subject to a one-hour minimum charge.
Loaner units are not available.
11.
