TellerScan 215 & 230 User Manual Rev 050609
15
Common Error Codes From The Scanner
There are three common error codes that can
typically show up depending upon the type of
documents being scanned. There are no user
available adjustments in the TS215 or TS230
scanners.
Periodic and scheduled cleanings should be
performed before determining if any further
problem determination is needed. See the
scanner cleaning document.
216
Mis-Feed (The documents failed to leave the
entry pocket on time).
•
Remove the documents and re-align
the leading edges.
•
Check for bent or excessively curled
leading edges and straighten as
needed.
•
Verify that documents are not stuck
together
•
Insert and rescan the documents. If
they continue to get -216 errors, this
might indicate that;
o
The entry drive rollers may
be dirty
o
Something may also be
lodged in the path
217
Helpful Hints
1. Always hand-jog the documents to align
the leading and bottom edges for the auto
feed models. Visually check the leading
edges for bent or curled or curled corners
and straighten them as needed.
Double Document Feed (More than one
document is detected & passed into the exit
pocket) Check the exit pocket for a double
document feed. (TS 230 only)
•
If the document is still in the path,
grab the upper edges with both
hands and wiggle the document back
and forth, vertically to remove it.
•
If they continue to get -217 errors,
this might indicate:
o
The entry drive rollers may
need to be cleaned
o
Check the condition of the
documents for bent edges
o
Remove left side cover, turn
adjustment screw ½ turn
counter-clockwise and
retest.
2. Place the stack of documents half way into
the entry slot, then slide the stack forward
until the Document In Pocket LED light
comes on.
3. Be sure that the entry tray is fully seated
and that the exit wire stop is extended
enough to allow for approximately ½” more
than the longest document..
220
Document Stopped in the path (A document
stopped in the path or was slow in exiting).
•
Eject the documents. To clear the
error condition.
•
If the document will not eject, grab
the upper edges with both hands and
wiggle the document back and forth,
vertically to remove it from the path.
•
Check the leading edges and corners
of the document and straighten as
needed.
•
A -220 error code where the
document is stopping in the path
repeatedly could indicate debris,
paper or a staple in the path. Check
if the document’s leading edge looks
OK or is catching on something.
•
All of the main drive rollers may need
to be cleaned.
