Wireless IP camera User Manual
30
4-2 Troubleshooting
Please don’t panic when you found this IP camera is not working properly. Before you send this IP
camera back to us, you can do some simple checks to save your time:
Problem description
Possible solution(s)
Cannot access the IP camera
Please make sure the IP camera is correctly
powered. (‘Power’ LED should be on).
Please confirm the Mobile phone/ Tablet is
connected to internet & internet
connectivity should be stable to view the IP
camera.
Please make sure the Wi-Fi details entered
in app are proper.
In case, the IP camera is not accessible,
reset it to factory default value by pressing
'reset' button on the IP camera.
If you're trying to connect to the IP camera
from Internet, please make sure the port
that IP camera uses is not blocked by
firewall or other software / hardware.
Contact DIGISOL helpdesk, if above
solutions do not work.
Image refreshes very slowly
Try a lower resolution.
If you're connecting this camera from
Internet, it could be caused by a slow
Internet connection, and it's not a problem
caused by camera. However, when the
network connection is slow, you should use
lower frame rate / resolution.
Contact DIGISOL helpdesk, if above
solutions do not work.
