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DG-BR4400AC User Manual
138
4-2 Troubleshooting
If you found the router is working improperly or stop responding to you, don’t panic.
Before you contact your dealer of purchase for help, please read this troubleshooting
first. Some problems can be solved by you within very short time.
Scenario
Solution
Router is not responding
to me when I want to
access it by web browser
a. Please check the connection of power cord and
network cable of this router. All cords and cables
should be correctly and firmly inserted to the
router.
b. If all LEDs on this router are off, please check the
status of A/C power adapter, and make sure it ’ s
correctly powered.
c. You must use the same IP address section which
router uses.
d. Are you using MAC or IP address filter? Try to
connect the router by another computer and see if it
works; if not, please restore your router to factory
default settings (pressing ‘reset’ button for over 10
seconds).
e. Set your computer to obtain an IP address
automatically (DHCP), and see if your computer
can get an IP address.
f. If you did a firmware upgrade and this happens,
contact your dealer of purchase for help.
g.
If all above solutions don’t work, contact the dealer
of purchase for help.
Can’t get connected to
Internet
a. Go to ‘Status’ -> ‘Internet Connection’ menu, and
check Internet connection status.
b. Please be patient, sometime Internet is just that
slow.
c. If you connect a computer to Internet directly
before, try to do that again, and check if you can