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Making use of the warranty
Warranty claims must be submitted to us before the warranty period expires, within two weeks after
the defect has been detected. Details of the defect, the device and the time of discovery must be
provided. The invoice or other dated proof of purchase must be enclosed as proof of warranty. If the
aforementioned information or documents are missing, there is no warranty claim.
Warranty for equipment purchased in Germany but used outside Germany
We are not obliged to provide warranty services outside the Federal Republic of Germany. In the event
of malfunctions of a device used abroad, it must be sent to the customer service in Germany at the
risk and expense of the customer, if necessary. The return shipment shall also be at the risk and
expense of the customer. Any legal claims of the customer against us or against third parties shall
also remain unaffected in this case.
Devices purchased outside Germany
This warranty does not apply to devices purchased outside Germany. The respective legal regulations
and, if applicable, the delivery conditions of the national company or the importer apply.
