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4 Troubleshooting
If you encounter any trouble in using this product, please make sure that
your monitor is properly installed and that the signal and power cables are se-
curely connected. See Chapter 2, Installing the Monitor. If the problems
persist, check this chapter for possible solutions. Windows drivers for the Dia-
mond View 2115E monitor are available from the File Downloads section at
Mitsubishi Electric Australia’s web site: www.mitsubishi-electric.com.au.
§ There is no picture on the screen.
Check:
❑
Video sync signal. The video sync signal from the graphics card must be
as specified for the monitor.
❑
Power saving mode. Press any key and move the mouse to deactivate
the mode.
❑
Signal cable connector pins. If there are bent or missing pins, consult
your place of purchase.
§ The picture is scrolling or unstable.
Check:
❑
Signal cable connectors and pins. Replace the signal cable if it is damaged.
❑
Graphics card. See if the settings are correct and within the monitor’s
specifications.
❑
Scanning frequencies. Change the settings of your graphics card to val-
ues within the monitor’s range .
❑
Remove any magnetic objects that are near the monitor. These include
speakers and power supplies ( AC Adaptors ).