User Manual
Page 37
of 40
SHIPPING
Starting June 1st 2009 Diamond Multimedia will pay for shipping cost from Diamond back to US and Canadian
customers provided the product is indeed under warranty and there is no damage caused by improper installation
or modification of the merchandise. Customers located outside of the United States and Canada or using military
addresses (APO,etc) will be required to pay for return shipping. Average shipping times range from 5 to 10
days, depending on actual shipment destination. Shipments made outside the US may take longer to deliver.
Diamond Multimedia reserves the right to claim for shipping fees along with service charges for any product that
is returned incomplete or not under warranty. Return Authorization ( RMA ) is required for all warranty return
products.
ONE YEAR LIMITED WARRANTY
The warranty described below is extended only to the original buyer and is not transferable.
Diamond warrants to the original purchaser of the hardware product, that the product is free from defects in
materials or workmanship under normal use and service for a period of one (1) year from the date of purchase.
All cables and accessories provided with a Diamond product are warranted to be free from defects in materials or
workmanship under normal use and service for a period of for (90) ninety days from date of purchase.
Diamond’s sole obligation under this warranty shall be, at Diamond’s option, to: (I) repair the defective product or
parts; (II) deliver to customer an equivalent product or part to replace the defective product. When a product or
part is replaced or exchanged, that item becomes the customer’s property and the replaced or exchanged item
becomes Diamond’s property. When a refund or replacement product is given, the defective product becomes
Diamond’s property. Replacement parts or products may be new or include serviceable used parts with at least
the same functional equivalence to the original product. If, at the time of repair, a product is "out of warranty" or
within the last ninety (90) days of the warranty period, Diamond warrants any repair for ninety (90) days. All
software provided is subject to the terms of the associated software end-user license agreement.
WARRANTY EXCLUSIONS AND LIMITATIONS
TO BE ELIGIBLE FOR THIS WARRANTY, YOU NEED TO PROVIDE THE ORIGINAL SALES RECEIPT
SHOWING THE DATE OF PURCHASE OF THE PRODUCT. DIAMOND MAY REQUEST THE ORIGINAL
SALES RECEIPT OR A COPY AS PROOF OF THE DATE OF PURCHASE.
Diamond does not warrant third party products which Diamond distributes "AS IS" unless otherwise specified.
Third party products may be warranted by the third party.
Diamond makes no warranty or representation that: (I) the operation of the product will be uninterrupted or error
free; (II) defects in the product will be corrected; or (III) that the product will meet Customer’s requirements or
work in combination with any hardware or software provided by third parties.
TO THE FULLEST EXTENT ALLOWED BY LAW, THE WARRANTIES, REMEDIES AND LIMITATIONS
CONTAINED HEREIN ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES, TERMS OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, CORRESPONDENCE WITH
DESCRIPTION AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
DIAMOND WILL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE
THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT OR SOFTWARE DOES NOT EXIST
OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PARTY’S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT
OR SOFTWARE, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY
ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD. THIS WARRANTY WILL NOT APPLY