DH Wireless Solutions PDN LITE OOBM, Полевой руководство

Страница: 10 / 20

PDN LITE
OOBM
Field Manual
www.portablessupport.com
10
CONNECTIVITY
Problem/
Symptom
Possible
Cause
Verification
Possible
Corrections
Device is not connecting to
gateway
Line of
Service is
not active
Confirm with chosen cellular
provider that line of service
is active on an eligible rate
plan.
Activate line of service on
an eligible rate plan.
Hidden
network
SSID
Contact Administrator
of device to verify
configuration.
If configured in this manner,
Administrator will need to
provide SSID and logon info.
Gateway is
not getting
power
Observe status lights
on gateway. If power light
is not on, gateway is not
getting power.
If power light is not
on, see power system
troubleshooting section.
Poor signal or
slow connection
Low
antenna
signal
strength
Open case and check
signal strength LED through
gateway inspection window.
See gateway service
manual for LED signal
strength definitions.
If possible, move the PDN
to a location with better
signal. If hardline/ISP
Internet is available connect
the Ethernet cable from
hardline/ISP to WAN port.
Detailed Troubleshooting Guide
TROUBLESHOOTING
1 . If unit fails to power up, check to ensure Main Power Switch is in the “ON”
position . Then check the Battery Gauge to ensure batteries are sufficiently
charged . Unit can run at the same time it is being charged by AC power source .
2 . If batteries need to be charged, connect supplied AC Power Cord to unit’s AC
Charging Port and then plug into a live 110-120V AC power source . Main Power
Switch must be “ON” and Battery Gauge will scale to indicate PDN is charging .
3 . Should a power-related issue persist, or to learn more about your on-board
SmartSource (S
2
), visit www .portablessupport .com .