19
Troubleshooting
If a problem does occur with this STB, please check the table below to begin
troubleshooting. Alternatively you can contact the DGTEC Technical support hotline
on 1800 189 941.
Problem Probable
reasons Resolution
Power on, but no
display on screen
Please carefully check the
power plug, to see it is in
socket of wall or not? Is
power interrupted?
Firmly push the power plug
into the wall socket.
Is the aerial installed
correctly?
Reinstall the aerial
Antenna cable is not
connected
Connect the antenna cable
Possible interference
Power off unit and start
again
Power on this STB,
however the
screen displays
”No signal”
AV channel on Television is
not set correctly
Set the Television on the
correct AV input by using
the television RCU.
Picture but no
audio.
Audio cables are not
inserted.
Check that the audio leads
are connected properly
both on the back of the unit
and the back of the
television.
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